Coordinator, Box Office
2 weeks ago
The Coordinator, Box Office is responsible for the execution of Live Event sales/service at Canadian Tire Centre, including scaling creation, promoter relations, internal communications, reporting, on-sales, manager on duty and event settlement. At times they may also be asked to assist the Sr. Box Office Manager plan, coordinate, organize, monitor and manage the Box Office. As a member of the broader Ticket Operations team, they can also expect to assist with Ottawa and Belleville Senators events, set up and processing as required.
**ESSENTIAL FUNCTIONS**
**Ongoing**
- Responsible for administration and maintenance of Live concert events on the Ticketmaster Host system.
- Liaise with event promoters on ticketing tasks, including but not limited to price scaling, offer build, ticket delivery, presale/on sale scheduling, inventory management, relocations and show settlement.
- Liaise with Ticketmaster on event builds and system technology
- Work in collaboration with the Events Production team on final tech information related to CAD maps for events
- Contribute and assist with the training and management of hourly staff. Would be required to manage hourly staff concerns escalated on shift and communicate concern/resolution to management.
- Manage event day operations for all Live Concert events as assigned.
- Provide internal departments with details on show announcements.
- Build exceptional partnership relations with promoter client base.
- Responsible for inventory management and order fulfillment for internal orders.
- Assist with Ottawa and Belleville Senators event set up and maintenance on the Ticketmaster Host and Archtics system.
- Supervise Senators game-day operations as required.
- Aide in rollout and adoption of new ticketing technology.
- Communicate effectively and efficiently with colleagues and management.
- Provide extraordinary fan service both internally and externally.
- Take pride in the organization and its people; maintaining professionalism and confidentiality.
- Perform other administrative or service functions as requested by management.
**Periodic**
- Responsible for helping to review polices and procedures for the Box Office and ensuring that they align with the strategic objectives of the organization
- Responsible for working as Manger on Duty for all assigned events
- Responsible for working on-sales
**Requirements**:
- University degree or College diploma in business administration or similar
- Ticketmaster/Archtics/Host knowledge is a definite asset
- Previous Box Office experience
- Available to work evenings, weekends and holidays as required
- Proficient oral and written communication skills
- Exceptional management, leadership and coaching skills
- Excellent problem solving, and conflict resolution skills
- Able to work under pressure and meet tight deadlines
- Excellent customer service skills
- Team player
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