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Catering Administrator

4 months ago

Guelph, Canada Market Fresh Full time

**Company Overview**

Market Fresh is Guelph’s premier independent gourmet grocer focused on local producers and products.We have been in operation for over 20 years and pride ourselves on offering exceptional customer service and quality food. Our full-service grocery store includes a scratch bakery, butcher shop, deli, commercial kitchen, Gourmet to Go Cafe, full kitchen, garden centre and giftware area. Market Fresh is a celebration of fine food—making us a destination shopping experience for community members and visitors. Our MF in the Community program seeks to raise awareness and funding for local not-for-profit programs and charities aligned to our mission to buy local, be local, support local.

**Position Summary**

The Catering Coordinator is responsible for managing the operations and logistics related to all MarketFresh catering services. This position often requires a mix of customer service, logístical planning, and team management skills. The role of a Catering Coordinator is vital in ensuring that all aspects of catering services are executed efficiently and to the satisfaction of the client, making it a dynamic and demanding position. The Catering Coordinator reports directly to Executive Chef.

**Job Structure**

This is a full-time hourly wage position. Work schedule includes weekends and holidays as required. Paid vacation accrual at 4% and paid sick leave. Health insurance plan is included after 6 months of full time employment and life insurance benefits are available.

**Responsibilities**

**Sales & Customer Service**
- Promote catering services to new customers and maintain relationships with existing customers
- Have a thorough understanding of all catering menus
- Clearly understand customer wants, needs, budgets, dietary restrictions, and preferences in order to meet customer requirements
- Always engage in upselling/suggestive selling
- Proactively cold calling existing clients to ensure repeat business and maintain our position in their minds
- Preparing and presenting detailed proposals and quotes for clients
- Reaching out post event to gauge satisfaction. Address and resolve any issues related to food quality or service

**Catering Production**
- Collaborating with chefs, culinary teams, and departments to execute catering orders, including accommodating special dietary needs or preferences
- Ensuring menu items are available and align with client expectations and budget
- Hands on production and creation of Catering orders involved
- Coordinating logistics for catering events, including but not limited to transportation of food and supplies, equipment if required, etc.
- Overseeing the preparation and presentation of food to ensure high and consistent standards are met
- Maintaining par levels of grab n’ go items

**Administration**
- Coordinate with the marketing team to develop any promotional materials
- Ensuring all catering activities comply with health and safety as well as food safety regulations
- Keeping detailed records of all catering orders/events, including client contacts, contracts, and feedback
- Manage all inventory specific to catering
- Monitoring sales activity to drive production decisions, menu updates, and marketing initiatives
- Creating, monitoring, and organizing the special holiday meal order templates
- Consulting relevant department managers on pricing of off menu items

**Innovation & Creativity**
- Continuing to keep menus fresh and on trend
- Developing seasonally relevant items to drive additional sales

**Qualifications**

**Education and Training**
- High School Diploma
- Food Handlers Certificate is an asset

**Skills and Experience**
- At least 1 year experience in a Catering role or related field
- Strong oral and written communication skills
- Ability to contribute to a team culture in fast paced work environment
- Ability to work independently as well as collaborate with others
- A passion for food and community
- Demonstrated organization skills
- Time Management skills

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 37 - 44 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- Catering: 1 year (required)

Work Location: In person

Expected start date: 2024-06-17