Automotive Service Advisor

6 months ago


Vancouver, Canada Canadian Tire, SW Marine Drive Full time

_**Do you have a passion for cars? Are you looking for somewhere to start your career?**_

The **Automotive Service Advisor** communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Canadian Tire offers competitive compensation packages including; bonus program, medical/dental benefits, profit sharing, shopping discount, paid time off, and a flexible schedule.

We offer extensive training, and career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

**Main Responsibilities and Tasks**:

- Uses the Costar computer system to schedule service and repair appointments.
- Understands customer needs and provides them with a complete solution.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs.
- Acts as liaison between customers and technicians and manages the status of work orders.

**Requirements**:

- Knowledge and understanding of automobiles.
- Basic math and computer skills.
- Valid driver's license for province of employment.
- High school education

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.

**Background Check Requirements**:

- Employment Verification
- Criminal background check

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many hours per week would you prefer to work?

**Experience**:

- Automotive: 1 year (preferred)

Work Location: In person



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