Administrative Assistant
6 months ago
**Position**: Administrative Assistant
**About Us**:
Since 2005, Hunter Express has grown into a Canadian asset-based trucking corporation led by a combined 150 team drivers, 450 single drivers and owner-operators guided from our Brampton, ON headquarters. Our fleet has expanded in a decade to exceed 500 of North America's most dependable power units. Our highly trained and exceptionally safety-conscious drivers take the wheel of company-owned tractors every day to pilot valuable freight across the continent via 1500 Air Ride 53' high cube dry van trailers in service - and 100 temperature-controlled 53' trailers between our Brampton ON, Windsor ON, Detroit MI & Laredo TX terminals
No transportation mode in the past decade-plus has come close to matching the demand volume met by motor carriers of all sizes and segments across the United States, Canada, and Mexico. Our standard for perpetual accountability and customer care paves the way to lead our industry in ongoing satisfaction. From the time your freight is processed on entry at either of our terminals, your goods will remain under 24/7 guarded supervision until their departure. Security guards and cameras monitor every square inch of all facilities for our customers' valuable peace of mind day and night.
Choose a freight partner that always looks ahead to the next mile. Hunter Express is a rapidly growing freight-forwarding corporation driven to always press forward alongside you, in step with your supply needs rain or shine, 24 hours a day, seven days a week
**Fit**:
Are you a customer-focused, empathetic, compassionate person and enjoy working in a face paced environment? We will embrace your strengths and your ambitions, so you are empowered. We are always seeking self-motivated, problem-solving individuals with strong organizational skills.
**What the Company Will Provide to You**:
- A fun, fast-paced, open, and friendly work environment
- Competitive average salary
- Company benefits (dental, vision, and extended healthcare)
**About the Position**:
This role will cover both the morning and afternoon shift from 9:00 am to 5:30 pm.
**Principal Responsibilities**:
As a Administrative Assistant, your duties and responsibilities include but are not limited to:
- Oversee day-to-day operations of the office to ensure smooth functioning.
- Manage office supplies, equipment, and facility maintenance.
- Provide administrative support to staff and management.
- Ensure a positive customer experience by addressing their needs effectively.
- Process customer orders, track shipments, and coordinate with relevant departments to ensure timely delivery.
- Resolve customer issues and complaints promptly, providing solutions or escalating complex problems as needed.
- Follow up with customers to ensure satisfaction and resolution.
- Coordinate with internal teams to relay customer feedback, product/service information, and relevant updates.
- Schedule and coordinate meetings, appointments, and events.
- Maintain organized records, including customer information, office documents, and files.
- Prepare reports on customer service activities, office expenses, and other relevant metrics.
- Oversee facilities, including maintenance, repairs, and coordination with external vendors.
- Assist in budgeting, expense tracking, and processing invoices.
- Coordinate with the finance department as needed.
- Assist in HR functions, such as onboarding new employees, maintaining personnel records, and supporting HR processes.
- Train and support customer service representatives, if applicable.
- Stay informed about products, services, and industry trends.
- Other duties as assigned
**Requirements & Skills**:
- At least 1 year experience as a Administrative Assistant or related experience.
- Proficient in MS Office, mainly Excel, Word, and Outlook
- A team player
- Possessing exceptional organizational skills
- Excellent verbal and written communication skills a must.
- Able to work in a fast-paced environment
- Able to pay attention to detail
- Attention to detail and ability to multi-task
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