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Manager, Academic Services and Engagement

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Manager, Academic Services and Engagement (Manager) administers Mechanical & Mechatronics Engineering’s (MME) undergraduate programs and directs the operation of the undergraduate studies

program office. In this key leadership role, the Manager directly supports students’ academic success and plays a strategic role in developing a new kind of student experience. The Manager also supports teaching

operations and upholds MME’s academic requirements for program accreditation. Additionally, the Manager works with the Associate Chair, Undergraduate Studies and the Director of Mechatronics on creating strategic plans and executing these initiatives. This important role directly impacts a major portion of departmental operating revenue.

**Responsibilities**:
Program Management and Accreditation
- Manages administration of two distinct engineering programs, Mechanical and two collaborative programs Mechatronics and Biomedical Engineering;
- Directs daily operational activities related to student services, including human resources, space requirements and information technology;
- Organizes distinct curriculums for separate programs and various cohorts, makes recommendations on curriculum changes;
- Analyzes and reports program enrollment trends, student satisfaction and performance;
- Collaborates on academic program development and design e.g. new majors, cohort streams;
- Forecasts enrollment for undergraduate courses;
- Oversees timetabling for graduate and undergraduate courses, ensuring availability to meet program requirements;
- Enforces academic regulations, policies and processes, and acts as a key resource for faculty members on undergraduate curriculum, procedures, and policy;
- Provides statistical information and reports relating to admissions, enrollment, student progression, etc., background information and special project support to the Associate Chair, Undergraduate Studies and Director of Mechatronics;
- Analyzes program and teaching records to inform teaching assignment decisions;
- Ensures the Undergraduate Calendar is up to date and reflects academic standards/requirements and procedures;
- Oversees administrative support of the outcomes-based assessments and quality assurance as required by the Canadian Engineering Accreditation Board

Management of Student Advising
- Oversees an advising team that offers support to approx. 2,000 students throughout the life of their degree program;
- Acts as a resource to advisors and students on a variety of issues relating to students and academic programs, including the interpretation of university, faculty and departmental policies, as well as relevant non-academic matters;
- Provides guidance and/or solutions to problems beyond scope and authority of advisors;
- Identifies students in crisis (academic or personal) and advises on available academic options to help manage workload and personal support services as required;
- Follows up on high-risk cases and communicates any concerns to the pertinent unit;
- Facilitates appropriate resolution of disputes between faculty and students;
- Manages exceptional advising cases, petitions, academic honesty, appeal, accommodations or grade reappraisals;
- Reviews academic standing decisions and degree audits;
- Member of various undergraduate studies committees and working groups

Student Engagement, Communications and Outreach
- Coordinates student communications to enhance student engagement;
- Drafts resource materials and ensures student focused pages on the MME website are pertinent and up-to-date;
- Oversees the organization of recurring departmental events for students, including orientation,
- engagement, recognition and graduation;
- Works in collaboration with the Wellness Coordinator to organize other student-focused wellness events;
- Works in collaboration with student groups to facilitate special events or initiatives that require department support;
- Leads efforts to build and maintain productive working relationships between MME and student representatives and societies

Human Resource Management
- Oversees the recruitment, training, professional development, evaluation, and retention of 4 support staff;
- Establishes priorities and work schedules for staff members, conducts workload assessments, and
- ensures appropriate and effective staffing for ongoing delivery of services;
- Provides support in dealing with staff development, cross training, concerns/issues and manage performance concerns.

Financial and Scholarship Administration
- Budget planning and monitoring;
- Research Awards, Undergraduate Research Assistant, Undergraduate Research Internships;
- Coordinates selection process of various awards;
- Works in collaboration with the Financial Officer to ensure expenses are eligible and meet policy;

Strategic Planning
- Collaborates on strategic plans, initiatives and projects that align with MME academic objectives;
- Develops and implements strategies to increase ret

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