Representative, Field Service
6 months ago
As a Representative, Field Service, you will provide technical support for internal and external requests concerning the use of our products.
This includes assisting our customers with the diagnosis and programming of their robots. You will also support internal sales efforts by completing proofs of concept, pre-qualification and designing technical support material.
**MAIN RESPONSIBILITIES**:
- Act as robotics technical support specialist for Kinova products;
- Perform required software testing (regression-compilation-reproduction-debug) to solve customer-reported problems and complete analyses to determine defective modules or programming elements;
- Carry out analyses to report frequent cases of robotic problems in order to guide the Engineering teams (training, robotic trends and issues, etc.);
- Assist the sales support team in achieving their objectives;
- Improve the training and technical support material available to our customers;
- Design and execute tests to provide pre-qualification recommendations for sales opportunities;
- Develop customized robotic tools/solutions for customers;
POSITION REQUIREMENTS
- DEC or BAC in robotics engineering, programming, computer science, mechatronics or other relevant training;
- Programming experience (Ubuntu, ROS, C++, Matlab and Python);
- Customer-oriented;
- Ability to prioritize work;
- Interest in new technologies;
- Excellent interpersonal skills;
- Travel (less than 10%);
- Bilingualism (French and English).
ASSETS
- Experience in customer service.
WHAT WE OFFER
- Remote work;
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
- And much more, but you'll have to meet us to learn more...
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