Representative, Field Service
5 months ago
As a Representative, Field Service, you will provide technical support for internal and external requests concerning the use of our products.
This includes assisting our customers with the diagnosis and programming of their robots. You will also support internal sales efforts by completing proofs of concept, pre-qualification and designing technical support material.
**MAIN RESPONSIBILITIES**:
- Act as robotics technical support specialist for Kinova products;
- Perform required software testing (regression-compilation-reproduction-debug) to solve customer-reported problems and complete analyses to determine defective modules or programming elements;
- Carry out analyses to report frequent cases of robotic problems in order to guide the Engineering teams (training, robotic trends and issues, etc.);
- Assist the sales support team in achieving their objectives;
- Improve the training and technical support material available to our customers;
- Design and execute tests to provide pre-qualification recommendations for sales opportunities;
- Develop customized robotic tools/solutions for customers;
POSITION REQUIREMENTS
- DEC or BAC in robotics engineering, programming, computer science, mechatronics or other relevant training;
- Programming experience (Ubuntu, ROS, C++, Matlab and Python);
- Customer-oriented;
- Ability to prioritize work;
- Interest in new technologies;
- Excellent interpersonal skills;
- Travel (less than 10%);
- Bilingualism (French and English).
ASSETS
- Experience in customer service.
WHAT WE OFFER
- Remote work;
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
- And much more, but you'll have to meet us to learn more...
-
Customer Service Representative
6 months ago
Boisbriand, Canada BMO Financial Group Full time2310 boul du Faubourg Boisbriand Quebec,J7H 1S3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
5 months ago
Boisbriand, Canada BMO Financial Group Full time2310 boul du Faubourg Boisbriand Quebec,J7H 1S3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
4 weeks ago
Boisbriand, Quebec, Canada Groupe Polygon Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Groupe Polygon. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, taking and processing orders, and selling products to our clientele.Key ResponsibilitiesTaking orders by phone or email;Confirming...
-
Sales Development Representative
5 months ago
Boisbriand, Canada PMR Catalytic Converter Recycling Full timeWe are looking for a motivated individual to join our team as a Sales Development Representative at our office in Mirabel! In this role, you will funnel leads into our sales pipeline by identifying, connecting with, and qualifying prospects. **BENEFITS AND CONDITIONS** - 3-week vacation following 6 months of service. - 2 paid personal days after 3 months of...
-
Merchandising Representative
4 weeks ago
Boisbriand, Quebec, Canada Acosta Full timeAs a Merchandising Representative at Acosta, you will be responsible for engaging consumers and retailers at trade shows and retail outlets. Your role will involve representing the company and being an expert for our principals. You will interact with consumers, answer product and nutritional inquiries, provide samples and coupons, and share key brand...
-
Merchandising Representative
4 weeks ago
Boisbriand, Quebec, Canada Acosta Full timeAs a Merchandising Representative at Acosta, you will be responsible for engaging consumers and retailers at our trade shows and retail outlets. Your primary goal will be to represent our company and serve as an expert for our principals. This will involve interacting with consumers, answering product and nutritional inquiries, providing samples and coupons,...
-
Sales Representative
5 months ago
Boisbriand, Canada Lawnders INC Full time**Job Overview**: **Responsibilities**: - Conduct market research to identify potential leads and evaluate customer needs - Develop and implement strategic sales plans to achieve sales targets - Build and maintain strong customer relationships through excellent service - Present, promote, and sell products/services using solid arguments to prospective...
-
Customer Service Representative
6 months ago
Boisbriand, Canada BMO Financial Group Full time2310 boul du Faubourg Boisbriand Quebec,J7H 1S3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
6 months ago
Boisbriand, Canada Groupe Polygon Full timeYou will primarily be responsible for providing excellent customer service, taking and processing orders, and selling products to our clientele. Among other tasks, your responsibilities will include:Taking orders by phone or email;Confirming orders and notifying customers in case of any changes;Establishing professional and cordial contact with customers and...
-
Technical Help Desk Representative
6 months ago
Boisbriand, Canada Mitsubishi Hitachi Power Systems Americas, Inc. Full time**MHIRJ Technical Help Desk (THD) Mechanic Specialist, Technical Representative** **In your role, you will**: - Coordinate technical investigations with engineering, supplier’s and aircraft operators - Carry out a technical analysis and assessment of the problem (trouble shooting) and make corrections - Answer technical queries from airline operators by...
-
Technical Help Desk Representative
6 months ago
Boisbriand, Canada Mitsubishi Hitachi Power Systems Americas, Inc. Full time**MHIRJ Technical Help Desk (THD) Avionic Specialist, Technical Representative** **In your role, you will**: - Coordinate technical investigations with engineering, supplier’s and aircraft operators - Carry out a technical analysis and assessment of the problem (trouble shooting) and make corrections - Answer technical queries from airline operators by...
-
Technical Help Desk Representative
6 months ago
Boisbriand, Canada Mitsubishi Hitachi Power Systems Americas, Inc. Full time**MHIRJ Airline Support (THD) Mechanic/Structures Specialist, Technical Representative Monday - Friday (40hrs)** **In your role, you will**: - Coordinate technical investigations with engineering, supplier’s and aircraft operators - Carry out a technical analysis and assessment of the problem (trouble shooting) and make corrections - Answer technical...
-
Customer Service Ambassador
4 weeks ago
Boisbriand, Quebec, Canada Groupe Polygon Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Groupe Polygon. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, taking and processing orders, and selling products to our clientele.Key ResponsibilitiesTake orders by phone or email,...
-
Customer Service and Sales Professional
7 days ago
Boisbriand, Quebec, Canada Groupe Polygon Full timeAt Groupe Polygon, we are seeking a highly skilled Customer Service and Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, taking and processing orders, and selling products to our valued clientele.This role involves:Taking orders by phone or email, ensuring timely and accurate...
-
Dynamic Financial Services Representative
1 week ago
Boisbriand, Quebec, Canada Scotiabank Full timeA competitive compensation package tailored to the role includes a salary range of $80,000 - $120,000 per year.Job DescriptionThis financial planning position requires expertise in developing and deepening client relationships by providing high-quality advice and service within the mass affluent market. As a key member of our team, you will focus on building...
-
Customer Service
5 months ago
Boisbriand, Canada BMI Canada Inc. Full time**BMI Canada Inc.**, **Platinum Club winner of Canada’s Best Managed Companies** program, is a family-owned business founded in 1972, focused on customer satisfaction, integrity, employee recognition and quality of life in the workplace. **WORKING CONDITIONS** - Employment Type: Full time, permanent, daytime, Monday to Friday **RESPONSIBILITIES** -...
-
Customer Service
3 months ago
Boisbriand, Canada BMI Canada Inc. Full time**BMI Canada Inc.**, **Platinum Club winner of Canada’s Best Managed Companies** program, is a family-owned business founded in 1972, focused on customer satisfaction, integrity, employee recognition and quality of life in the workplace. **WORKING CONDITIONS** - Employment Type: Full time, permanent, daytime, Monday to Friday **RESPONSIBILITIES** -...
-
Pro Sales Support Coordinator
7 days ago
Boisbriand, Quebec, Canada Rona Inc. Full timeWe are seeking a highly organized and detail-oriented Pro Sales Support Coordinator to join our team. This individual will be responsible for managing Pro customer orders nationwide, including regular and special orders.About the RoleThis is an excellent opportunity for someone who enjoys working in a fast-paced environment and can handle multiple projects...
-
Agent, After-sales Service
5 months ago
Boisbriand, Canada Kinova Full timeUnder the supervision of the Team Lead, Application and Customer Service, the After-Sales Service Agent is responsible for coordinating the various requests from internal and external customers of the After-Sales Service Department. **MAIN RESPONSIBILITIES**: - Coordinate and follow up all customer requests with the after-sales service teams; - Prioritize...
-
Merchandiser
5 months ago
Boisbriand, Canada Mosaic Full time**DESCRIPTION** We are immediately hiring merchandising representative to work with us on our WT team. The programs include Entertainment, Grocery and Health & Beauty in Walmart & Best Buy. We service many clients such as Movie Studios, Ubisoft, Voortman cookies, Smuckers, Nespresso and with many more clients to come in the future! This is a program that is...