Agent, After-sales Service

4 months ago


Boisbriand, Canada Kinova Full time

Under the supervision of the Team Lead, Application and Customer Service, the After-Sales Service Agent is responsible for coordinating the various requests from internal and external customers of the After-Sales Service Department.

**MAIN RESPONSIBILITIES**:

- Coordinate and follow up all customer requests with the after-sales service teams;
- Prioritize support requests and assign them to Kinova resources;
- Ensure excellent quality of service;
- RMA (Return-Material-Authorization) management, including service-related work orders and other documentation in the ERP system;
- Complete and submit commercial service offers;
- Administrative support for the department (Boisbriand and GmbH);
- Participate, as required, in logistics management (transport-BOL-tracking);
- Recommend improvements to support procedures;
- All other tasks related to the role.

POSITION REQUIREMENTS
- College diploma in administration or related field;
- Experience in customer service;
- Excellent ability to manage priorities and organize work;
- Bilingual (French/English).
- ASSETS
- Proficiency with Office suite and knowledge of Google Drive;
- Knowledge of additional languages.

WHAT WE OFFER
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
- And much more, but you'll have to meet us to learn more...



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