Customer Service Representative
5 months ago
**Job Posting: Full-Time Customer Service Representative in Toronto, ON.**
**The Company**: Hosper Mortgage is a collaborative team specializing in Mortgages and Private Market Investments. We share office space with a Real Estate Law firm and collaborate closely with their team. Working together, the work environment is highly flexible, agile and growth oriented. Hosper’s recent success can be attributed to the great care we take with clients and employees alike. The office is located at 21 St. Clair Ave East (Yonge & St. Clair) and is close to public transit and many food and gym amenities.
**Mission Statement**:The Hosper Purpose: To be the best alternative to a traditional bank.
- For Investors: we offer predictable, passive, and above market returns.
- For Borrowers: we provide unique financials solutions, as fast as they need it.
- For Brokers: we operate with respect, diligence, and helpfulness.
**Responsibilities**:
- Assist with mortgage renewals.
- Regularly communicate with Hosper’s investment team and underwriting team.
- Liaise with high-net-worth clients who have invested in our direct mortgage investments
- Keep record and follow up with administrative items such as loan status, task lists, borrowers in default, and more.
**Beneficial Skills & Experience**:
- Comfortable receiving and making calls relating to negative situations is a must.
- Proficiency in Microsoft Word and Excel would set you up for instant success.
- A degree, diploma, or certificate in business administration, finance, or a relative field would be beneficial.
- Prior experience with Mortgage Automator is a bonus.
- High level of customer service, the ability to work under pressure, organization, and attention to detail are all required skills.
- A positive attitude with the ability to stay professional during client interactions will find long term success as our network grows.
- An affinity for technology, process improvement, and automation will set you up for success.
**Why Should You Apply?**
- Competitive pay for an entry-level administrative position.
- Excellent dental and extended health care benefits, paid breaks, paid vacation, 1 paid day off per quarter, and more
- Numerous staff perks such as a Goodlife membership, quarterly team events, office coffee & snacks bar, and more
- Great opportunity to be part of a growing company with a flat organizational structure.
- Direct support from borrower care team and management.
- Our company places strong emphasis on work-life balance and employee well-being. We have a reasonable expectation for working hours, and flexibility to accommodate life as it happens. We have policies for flex hours and personal days. Meet with us to find out more
**Job Types**: Full-time, Permanent
**Salary**: From $45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Bachelor's Degree (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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