Change Management Analyst

5 days ago

Metro Vancouver Regional District, Canada First Nations Health Authority Full time

**FNHA Overview**:
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

**JOIN OUR HISTORIC JOURNEY**
At FNHA, you’ll have the opportunity to contribute to BC’s history. With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.
Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?

**As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.**

**Position Summary**:
The Change Management Analyst is responsible for creating and implementing Change Management strategies and plans that maximize employee adoption and usage and minimize resistance. The role provides direct support to other FNHA managers and supervisors as they help their direct reports through technology-related changes and transitions. It provides support to project teams in integrating Change Management activities into their project plans. The role includes Change Management responsibilities such as creating technical documentation, Standard Operating Procedures, mapping workflows, and drafting End User Support Resources. The Change Management Analyst role will produce documents that distill complex technical concepts for a broader or less technically experienced audience.

**Responsibilities**:

- Creating and implementing Change Management strategies, plans, deliverables, and work products that maximize employee awareness, adoption and usage and minimize resistance on IMIT-related initiatives as well as PMO and SPO projects. Examples include but are not limited to:

- Change Management Strategy and Change Management Plans.
- Communication / Awareness Plans.
- Stakeholder Registries, Stakeholder Engagement Plans.
- Surveys, questionnaires, and Change Readiness assessments.
- Process workflows, road maps, operational reports, and populating Knowledge Bases.
- Systems descriptions, FAQs, User Manuals, storyboards, Quick User Guides, How-to Videos, and other technical documentation; and
- Project-related and IT-change related news releases and announcements appropriate for FNHA Bighouse and other internal communications.
- Works closely with the IMIT PMBA (PMO & Business Analysis) Director and Managers to understand and support IMIT projects and strategic priorities.
- Collaborates with IMIT Managers, develops IT-related policies and practices, Standard Operating Procedures (SoPs), and Operational reports. Translates complicated, complex, and technical processes into usable instructional documentation.
- Provides Change Management expertise and guidance to FNHA directors, managers, and supervisors as they help their direct reports through technology-related changes and transitions. Provides support to project teams in integrating Change Management activities into their project plans.
- Develops and enhances IMIT’s Change Management processes by creating User Documentation, How-to videos, FAQ, and other communication required for the successful adoption of new IMIT services and systems, by all FNHA staff.
- A Full Job Description is Available Upon Request_

**Qualifications**:
**Education**
- Bachelor’s degree in Technical Writing/Communications/English/Graphic Designer an equivalent combination of education, training, and experience.
- Prosci®, Certified Change Management Professional or other related change management certification or training is considered an asset.

**Experience**
- Minimum 3 years of experience working in a Health Care and/or Clinical Technology - Related field.
- Experience working with technical documentation within an IT department.
- Experience and Knowledge of First Nations healthcare and/or culture.
- Experience in writing explanatory and procedural styles for multiple audiences.

**Knowledge, Skills & Attributes**:
**Knowledge**
- Advanced knowledge of MS office - Word, PowerPoint, Outlook, Excel, Publisher, and Access.
- Excellent written and verbal communication skills.
- Knowledge of Graphics and Media design and production.
- Proficiency with other office productivity software, such as MS Team

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