Customer Support Coordinator

7 months ago


Mississauga, Canada EXCLUSIVE BRANDS Full time

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and collaborative environment? Look no further We’re seeking a talented **Customer Support Coordinator** to join our growing team at **Exclusive Brands**. We specialize within the snack, baking décor and confectionary categories. Our products are fun, innovative and delicious

**Why Choose Us?**
- **Fun and Inclusive Culture**: At Exclusive Brands we believe work should be enjoyable. Our team celebrates wins, supports each other, and fosters a positive atmosphere. From team lunches to monthly birthday celebrations, we know how to have a good time
- **Endless Opportunities**: We’re not just a company; we’re a platform for growth. As a **Customer Support Coordinator**, you’ll have access to ongoing training, mentorship, and career development. Whether you aspire to lead a team or learn a new skillset, we’re committed to helping you succeed.
- **Innovative Environment**: We embrace creativity and innovation. Your ideas matter here Join a team that encourages out-of-the-box thinking and values fresh perspectives.

**Responsibilities**:

- Ensures our US customer orders are entered with priority and followed through within requested timelines
- Follows-up with broker managers to ensure purchase order information, including pricing, is accurate for processing
- Completes ASN’s and PO acknowledgements
- Verifies invoice order sequence to ensure all invoice numbers are accounted for
- Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
- Issues credits as necessary and can perform basic AP data entry (outbound freight invoices)
- Tracks backorders to ensure processing when product is available
- Creates daily, monthly reports to track all orders, short-shipments, and aging orders
- Works with customers to resolve shipping inquiries, order status questions and any issues with high level of priority
- Works with warehouse team to ensure timeliness and smooth flow of customer orders
- Provides knowledgeable answers to questions about product, pricing and availability
- Completes customer listing forms and product maintenance forms as necessary
- Manages sample distribution and tracks samples for inventory adjustment
- Filing of paid invoices as required
- Provides backup in areas required and as needed

**Experience and Qualifications**:

- Minimum High School Diploma and/or 2-3 years relevant experience an asset
- Proficient computer skills in MS Word, Excel and Outlook
- Experience in Sage ERP an asset
- Strong data entry skills; mathematical skills
- Excellent interpersonal and communication skills both verbal and written
- Must have exceptional follow through skills and attention to detail
- A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner
- CPG experience an asset
- Knowledge of warehouse systems and procedures an asset

**Salary**: $42,000.00-$62,000.00 per year

**Benefits**:

- Casual dress
- Company events
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person



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