Customer Support Coordinator

4 weeks ago

Mississauga, Canada Exclusive Brands Full time

**CUSTOMER SUPPORT COORDINATOR**

**Who We Are**:
Exclusive Brands is a small, fast-paced CPG distribution company specializing within the confectionary, baking and snack category. We are rapidly expanding and continually innovating. We service a variety of retail trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar and club. Our relationships with manufacturers allow us to continually develop exciting new brands across the confectionary segment.

**Position Overview**:
We are looking for an exceptionally detailed and organized **Customer Support Coordinator** who is professional and results-driven. You are someone who understands the unique challenges of shipping a wide variety of products all across Canada, but also enjoys the opportunity to speak directly with customers. You are the front-line person who will provide day-to-day support to our Customers and to the Sales Team.

**Key Accountabilities**:

- Ensures customer orders are entered with priority and followed through within requested timelines
- Follows-up with sales reps/customers to ensure purchase order information, including pricing, is accurate for processing
- Completes ASN’s and PO acknowledgements
- Verifies invoice order sequence to ensure all invoice numbers are accounted for
- Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
- Issues credits as necessary and can perform basic AP data entry
- Tracks backorders to ensure processing when product is available
- Creates daily, monthly reports to track all orders, short-shipments, and aging orders
- Processes customer payments for cash accounts
- Filing of paid invoices as required
- Works with customers to resolve shipping inquiries, order status questions and any issues with high level of priority
- Works with warehouse team to ensure timeliness and smooth flow of customer orders
- Provides knowledgeable answers to questions about product, pricing and availability
- Completes customer listing forms and product maintenance forms as necessary
- Manages sample distribution and tracks samples for inventory adjustment
- Manages house accounts by taking orders, upselling when appropriate
- Provides backup in areas required and as needed

**Experience and Qualifications**:

- College Business Diploma and/or 2-5yrs relevant experience an asset
- MS Office proficiency including MS Word, Excel and Outlook
- Experience in Sage Accpac ERP an asset
- Strong data entry skills; mathematical skills
- Excellent interpersonal and communication skills both verbal and written
- Must have exceptional follow through skills and attention to detail
- A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner
- Ability to prioritize work assignments
- Knowledge of warehouse and service area procedures
- CPG experience an asset
- Customer Service oriented with effective customer interaction skills

**Perks**:

- Competitive Salary
- Being part of a fun & exciting environment with opportunity for growth
- Pizza Day lunch each month

**Benefits**:

- Extended health care
- RRSP Match
- Vacation & paid time off
- Dental care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience using Accpac?

**Experience**:

- Customer service: 2 years (preferred)

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