Support Coordinator

1 month ago

Mississauga, Canada Total Power Limited Full time

**Support Coordinator**

**We Offer**
- Comprehensive Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**What You’ll Do - The Role (Responsibilities)**
- Gather all pick up tickets returned with all corresponding documents to generate a rental return invoice (Draft).
- Obtain all fuel receipts from fuel suppliers and match to corresponding customer’s invoice.
- Invoice inventory quantity discrepancies once confirmed with Operation Manager and Sales Representatives.
- Run monthly Cycle Billing for long term rentals.
- Communicate with Sales Department to keep all signed agreements up to date in order to have proper P.O.s from customers when processing invoices.
- Prepare invoices and obtain approval from Sales Representatives for designated territory including sending to customer electronically or by mail.
- Communicate with customers regarding invoice questions and escalating receivable/customer concerns and issues to the Support Manager
- Ensure re-rentals costs are matched with corresponding revenue and posted in the correct accounting period.
- Maintain accurate and up to date customer records.
- Support with Genie location report updates as required.
- Assist with calculation of monthly revenue accruals.
- Provide support with compiling accurate and comprehensive utilization reports for rental equipment based on billing and usage information.
- Prepare and maintain transfer of equipment documentation.
- Other tasks and responsibilities may be required from time to time consistent with the growth and development of the organization and the position.

**What You Need (Requirement)**
- High School diploma or equivalent required.
- Post-secondary education in finance/administration is considered an asset.
- Bilingual in French and English is considered an asset.
- Exceptional customer service skills required.
- Time management, accountability, and dependability.
- Excellent problem solving, and decision-making skills.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- Organized and detail oriented.
- Professional verbal and written communication skills required.
- Excellent computer skills and working knowledge of Microsoft Office program(s) required.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Extended periods of sitting.
- Interaction with employees, management, and the public at large.
- Working in a busy office environment with frequent interruptions.
- Manual dexterity is required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our Growth & Culture**: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Coordination and Administrative: 2 years (required)
- Excellent Customers Service: 2 years (preferred)
- Excellent Computer and Microsoft Office: 2 years (preferred)

Work Location: In person

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