Associate Injury Claims Analyst

5 months ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
As the Associate Injury Claims Analyst, you will collaboratively review and recommend changes to operational processes and policies in the PIPP Support Services department and/or other injury claims units. In this role, you will undergo a structured training program to independently analyze complex information and implement improvements. You will oversee data maintenance, conduct cost-benefit analyses, and provide training.

**Responsibilities**:

- Prepare operational performance reporting for management and supervisors across all areas of Injury Claims, including regularly scheduled reporting on departmental standards and progress.
- Plan and execute data collection and analysis for all areas within Injury Claims Management using numerous data sources to identify trends, risks, and opportunities.
- Analyze reports to identify trends and patterns, recommend solutions and process changes.
- Propose recommendations for improvement, and actively participate in the implementation of accounting principles, internal controls, and practices and procedures.
- Perform detailed analysis of current processes, evaluate procedures and models, and provide business requirements to enhance data models, processes and procedures, if required.
- Provide operational input into the negotiation of service provider fee agreements. Identify and recommend critical negotiation points, and provide analysis to support recommendations. Establish financial impact of proposals and identify areas to focus on.
- Perform and oversee compliance audits to ensure realistic data quality expectations are met, MPI’s document retention policies are adhered to, and completeness and accuracy of data capture for the scanning and payment units.
- Correct tasks and incorrect workflow outcomes resulting from data entry errors in BI3 and/or eDocs.
- Process financial transactions, such as credit notes, transfers, over/under payments, and error corrections.
- Develop and maintain an understanding of ICM processes and the information/data generated and required by the systems and processes. Understand BI3 functionality required to support activities that enhance, improve, and maximize the cost-effectiveness of these processes.
- Take an active role in learning and developing leadership skills and Injury Claims Management/PIPP expertise.

Qualifications:

- Degree in Commerce or related discipline.
- Two years of related experience, including claims or analytics experience.
- Successful completion of the Associate Injury Claims Analyst Training Program within 24 months.
- Knowledge of electronic document management processes and software.
- Detail oriented, accurate and highly organized with the ability to prioritize workloads and meet strict deadlines.
- Working knowledge of Microsoft Office (including Access and Visio).
- Working knowledge of The MPI Act and Regulations related to PIPP, as well as applicable legislation: Personal Health Information Act (PHIA) and Freedom of Information and Protection of Privacy Act (FIPPA).

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies a

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