Life Claims Analyst

5 months ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
Life Claims Analysts are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business. The purpose of this job is to assess complex group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary (approved claims) and to provide clear, written communication for declined claims. Care must be taken to ensure all communication is sensitive to people who are grieving or in emotional shock.

We will know the job is well done based on customer service reports, (turn around target), audit results and observation.

**Accountabilities**:

- Independently assess Basic Life, Optional Life, Terminal Illness and SIB claims up to $150,000.00;
- Assess Accidental Death & Dismemberment claims. Review police reports, Coroner/ Autopsy Reports. May require medical evidence re loss of use. Liaise with Medical Board and/ or the Law Department. All AD&D are reviewed by management or their delegate;
- Medical Evidence Review - Contestable optional life or excess life claims. Write for medical history, assess information. May liaise with the Medical Board, Group Medical Underwriting and/or the Law Departments;
- May communicate with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development;
- Correspond with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development to request outstanding claim requirements or communicate claims decisions;
- Claim Payment - calculate interest amount when appropriate, update the life claims tracking system, prepare cheque requisition or EFT payment using Prolific (Corporate Cheque writer), complete relevant income tax documentation, prepare payment communication;
- Other duties as assigned.

**Qualifications and Competencies**:

- Education/skills acquired at post-secondary level or equivalent e.g. one year Community College certificate;
- More than two years and up to and including four years experience;
- Strong communication skills in English
- Customer Service - effectively determines and satisfies customer needs in a timely, accurate, courteous and efficient manner;
- Strong organizational skills and ability to organize workflow and prioritize tasks as needed;
- Teamwork - works well as a team member within the department/division. Shares information and fosters cooperation;
- Managing Change - effectively handles the pressures of deadlines & fluctuating work volumes;
- Business Knowledge & Legal Requirements - understands the business requirements of the department. Understands the legal requirements regarding such issues as beneficiary designations and properly applies analytical skill to interpreting laws and contract wording;
- LCT (Access) database, Excel, Prolific (cheque writer), SC03 Annuity Payment Systems and Life Electronic System (LES)

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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