Account Specialist

2 weeks ago

New Westminster, Canada Stella-Jones Corporation Full time

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever
- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Stella Jones seeks to add an Account Specialist to the team. In this role, the Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service. This position has the opportunity for in-person, hybrid or fully remote. Hours will vary based on customer base, including evenings and weekends as well as a rotating on-call emergency response schedule. This position may be performed in office or hybrid at our New Westminster, BC plant or can be fully remote.

**Principal Responsibilities**:

- Contributes to the development of sales forecasts and targets
- Assists with managing inventories, orders, and related transactions for assigned customers and territories.
- Maintains knowledge of all contractual and regulatory requirements of the customers
- Verifies and post details of business transactions to spreadsheets and databases.
- Investigates and resolves customer complaints and/or issues in an urgent manner.
- Reconciles report discrepancies and problems.
- Inputs customer and sales data into processing system according to company procedures.
- Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
- Assists customers and other staff by answering questions related to accounts, procedures, and services
- Monitor inventories in yards and may be responsible for Alliance customers as assigned.
- Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
- Reviews all quotes and orders to ensure accuracy and timely submission.
- Monitors transactions to ensure compliance with both company and industry procedures and regulations.
- Ensures all proper paperwork is filed in customer folders to meet department policy.
- Participates in the preparation and submission of RFQs, RFPs, other formal quotations, and bids as requested by the customers.
- May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate
- May be required to attend customer service events and field calls with limited overnight travel
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

**Qualifications**:

- Education: Associate degree (AA) or equivalent; or four or more years related experience and/or training
- Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge
- Advance proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Ability to work in a team environment and interface interdepartmentally
- Demonstrated ability to review RFP’s and to identify business issues
- Ability to make sound decisions with minimum supervision and delegates effectively
- Ability to build strong working relationships and have an excellent customer service record

STELLAUSCORP3

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Retirement program (RRSP) with generous Company match
- Company Share Purchase Program with Company contribution match
- Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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