Lead Servicenow Product Manager

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Lead ServiceNow Product Manager

**What is the job?**

The Lead ServiceNow Product Manager is responsible for a product(s) or product line(s) within the ServiceNow platform that supports enterprise processes and initiatives, that is essential to the bank's day-to-day operations and that provides a technology foundation for the bank's competitive edge in the marketplace. They manage activities for the ServiceNow product from conception through implementation, support, continual improvement, and innovation. They perform product and use case analysis, provide product documentation and training and serves as technical advisor on matters concerning the designated product(s) or product line(s). Additionally, at the senior level this position possesses advanced competencies and may own emerging, complex or strategically important product(s) or product lines(s). Additional responsibilities may include mentoring and leading other staff, providing additional peer review, liaising with senior management on strategic initiatives and recommending and leading improvement initiatives.

**What will you do?**
- Provides direction and support relative to research, implementation, operation, enhancement, analysis, reporting and performance of their product(s) or product line(s)
- Identifies new business opportunities and needs for new or improved usage of their products
- Collaborates with platform owner and process owners within their product domain to unify the roadmap vision
- Promotes and evangelizes the platform and products across the enterprise to improve business capabilities and support competitive advantages
- Creates Objectives and Key Results for their product, ensuring an outcomes-based value management is in place
- Ensures that the product or product line is used as intended by the platform vendor, that usage is in line with vendor community best practices, that business value is fully realized, and that configuration usage promotes platform health guidelines
- Understands Best Practices for their products and the business process they support; and works with process owners and key stakeholders to ensure they are followed
- Owns the prioritization of the development backlog for their product(s) and approval for what is in each release
- Collaborates with the platform/development team on technical and support issues/cases
- Coordinates resources during the Demand and Agile Development processes
- Develops information materials on product features, benefits, requirements and presents to business stakeholders
- Acts as platform representative and platform resource coordinator to projects and initiatives that leverage the platform
- Participates fully in platform-level programs and upgrade/release planning activities
- Evangelizes strategic use cases for new features and emerging products with business leadership

**What do you need to succeed?**

Must have:

- Proven years of experience working in ServiceNow at a Product Manager capacity
- Educational background in Business, IT Management or related fields
- Solid working knowledge of ServiceNow various products and implementation
- Experience working in a large enterprise setting

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies

RC23

LI-hybrid

**Job Summary**

The Lead ServiceNow Product Manager is responsible for a product(s) or product line(s) within the ServiceNow platform that supports enterprise processes and initiatives, that is essential to the bank's day-to-day operations and that provides a technology foundation

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