Ecommerce Associate

4 months ago


Mississauga, Canada Skiis & Biikes Full time

Must be available to work: On site. Day shifts, Weekends. Black Friday and Boxing Day required.

Location: Mississauga L4X 2T8

Who are we?
- We are a family owned retail business of over 40 years, focused on skis, snowboards, and bikes.
- We also care deeply about our customers and pairing them with the right products for their needs rather than simply closing the sale.
- We work hard, we hustle, sometimes we even break a sweat. But we have the most fun, building relationships with each other and our customers.

Why work for us?
- We have fun at work We’re not just saying that, check out our reviews.
- Awesome staff discounts, free stuff, and industry deals.
- Be the first to learn about new products and technologies in the ski, snowboard, and bike industries.
- A thorough training program combines structured workplace courses with online brand training.

Kindly note that this job requires you to work **on site** at our Mississauga office. Join our team and contribute to our e-commerce success by ensuring accurate product listings, providing excellent customer service, and supporting our online sales initiatives of fulfillment of orders. Your dedication and enthusiasm will make a difference in our customers' shopping experience and contribute to the growth of our e-commerce business.

Typical day

Fulfillment
- You’ll utilize our Inventory Management System to pick, pack and ship orders; Fulfill and process orders with 100% accuracy, paying particular attention to the fine details that make for the most exceptional customer experience when opening their packages.
- You’ll contribute to the overall efficiency of the business by ensuring that stock is organized and that the backstock and warehouse areas are clean and tidy
- React quickly to fulfilling new orders and customer in-store pickups
- Assist in processing customer orders, including order verification, payment processing, and order fulfillment coordination.
- Comfortable with lifting boxes, when required
- Ability to handle repetitive tasks
- Process customer returns, exchanges, and refunds according to company policies and guidelines.

Customer Service and Web Maintenance
- Speak to customers over the phone regarding any issues or inquiries regarding their online orders.
- Using our inventory management system to help receive and transfer products when required
- Data entry
- Upload products on Shopify Webstore and ensure products are consist with branding with imagery
- Create and update product listings on e-commerce platforms, ensuring accurate and compelling product descriptions, images, and pricing information.
- Build out product pages
- Web QA (Conduct regular quality checks on product listings, ensuring accuracy, completeness, and compliance with branding guidelines.)
- Follow up on customer issues and provide solutions to ensure high customer satisfaction

**Requirements**:

- You have high attention to detail and can see the fine details
- 1-2 years prior experience in a fast paced retail environment or customer service role, or prior experience in e-commerce is considered an asset
- High school diploma or equivalent; additional education in business, marketing, or related fields is a plus.
- Knowledge of Microsoft Office Suites and Google Chrome
- Excellent written and spoken communication skills with the ability to communicate with tact and diplomacy
- Ability to work independently and without supervision
- Self motivated and can handle repetitive tasks
- Proactive and enthusiastic about work performance
- Physical stamina to handle repetitive tasks, lift heavy packages (up to 50 lbs), and stand or walk for extended periods.
- You’re keen to learn about new technologies and the latest trends in skiing and snowboarding.
- You’re confident speaking to a variety of different people, both over the phone and in-store. We can teach you what to say, but you have to be comfortable chatting with strangers.
- You care about your teammates and your customers. You’re always looking to listen and contribute, even when the task isn’t easy or doesn’t come naturally to you.
- Identify and report opportunities to continuously improve the online experience for Skiis & Biikes customers

Nice to have
- University degree or college diploma considered an asset
- Passion or experience about skiing, snowboard or biking is considered a plus
- Ability to quickly learn new computing software
- Previous experience with Shopify and Shopify Apps
- Comfortable in a ever-changing, start-up-like atmosphere
- Proven organization skills and ability to produce accurate and detail-oriented work
- High energy level with a strong work ethic
- Motivated to maintain an accurate and precise online presence for Skiis & Biikes
- Strong analytical ability coupled with creative problem-solving skills
- Familiar with HTML coding
- Oral or written communication in French is a plus, but not required

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expec



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