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Digital Programs Coordinator

3 months ago

Kingston, Canada Kingston Economic Development Corporation Full time

Join Team Kingston

Full-time Term Position to March 31, 2025

Digital Programs Coordinator

Kingston Economic Development Corporation

The Kingston Economic Development Corporation is the economic development organization for the City of Kingston, Ontario. Our vision is to establish Kingston as one of Canada’s foremost leading sustainable economies: an inclusive, diverse City where individuals and private and public enterprises thrive.

We have an immediate opening for a Digital Programs Coordinator to join our award-winning team. This is a full-time term position, with an end date of March 31, 2025. The Digital Programs Coordinator supports the delivery and expansion of Kingston Economic Development’s suite of digital services for local businesses. The Digital Programs Coordinator is an advocate for the potential of digitization for business growth and expansion, with a keen interest in digital technologies, platforms, and services.

**Working Conditions**

Remote work or hybrid arrangements **are not available** with Kingston Economic Development Corporation. We are excited to welcome a dedicated professional who shares our commitment to in-person collaboration and contributing to the overall success of our team.

**What We Offer**
- Hiring salary between $45,000 and $60,000
- Access to pension contributions.
- Two weeks paid vacation
- Continuous learning culture with professional development support

**The Role**

Reporting to the Business Development Manager - Small & Medium Enterprises, the Digital Programs Coordinator supports the delivery and expansion of Kingston Economic Development’s suite of digital services for local businesses. The Coordinator is responsible for achieving the deliverables of existing programs (Canadian Digital Adoption Program (CDAP) and Digital Main Street (DMS)) and actively exploring funding streams for service enhancement and expansion.

The Digital Programs Coordinator is an advocate for the potential of digitization for the growth and expansion of local business. Commitment to customer service excellence, and the ability to demonstrate the value of adopting digital technologies to small and medium enterprises are required for success in the position.

**Key Responsibilities**

Advisory Services & Program Expansion
- Complete digital assessments for businesses and provide recommendations for tools, platforms and/or technology adoption to meet business goals.
- Provide ongoing support and consultation for businesses - promote & communicate available resources, stay current with new support programs, and provide insight and information on digital platforms, social media, content management systems, e-commerce tools and emerging technologies.
- Assist business owners to identify opportunities to leverage digital tools/technology and develop digital transformation strategies.
- Stay abreast of digital trends and new platforms and technologies.
- Assist businesses as they adopt digital tools, technologies, and services - provide support and share resources available through secondary sources that can assist businesses to establish a basic website, create social media content, implement e-commerce platforms and other adoption strategies.
- Assist E-Commerce Advisors working under the Canadian Digital Adoption Program (CDAP) as necessary and ensure that businesses have access to resources/funding under both CDAP and DMS when applicable.
- Work with Business Development Manager to ensure successful activation of initiatives and increased digital program adoption.
- Deliver digital marketing-related workshops.
- Support the Business Development Manager and the Marketing and Communications Manager with the creation of marketing and promotional materials for digital support services and programs.
- Research, identify, recommend, and implement new programs and services and related funding opportunities to sustain and grow the Corporation’s suite of digital services to support local businesses.

Program Administration
- Oversee project administration and reporting for existing and new funding programs - ensure compliance with funding agreements including but not limited to financial and participatory schedules and commitments.
- Fulfill all reporting requirements that are part of digital programs delivered by the Corporation, ensuring all deadlines are met.
- Maintain direct communications with program participants, complete field notes and report on a regular basis to the Business Development Manager and Management Team.
- Ensure all data is entered on time and accurately within the Corporate and program CRMs.
- Attending team meetings as required.
- Project support and additional duties as assigned.

**Education**

A post-secondary education is required.

A degree or certificate in a related field (marketing, digital media, business administration) is considered favourably.

**Experience**
- Minimum of 1-2 years of working experience in a fast-paced environment with exposu