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Digital Support Coordinator

6 months ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Bilingual Digital Support Coordinator**:
**Location: Hybrid - Kingston or Montréal**

Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team

**Why pursue this opportunity**Our mission -** make insurance, investments and benefits simple, fast and easy for our customers.-
**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.-
**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.-
**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.**W**hat you’ll be working on**- Respond to enquiries from Distribution Partners inquiring for Digital ProgramsGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARP-
- Participate in weekly digital support meetings-
- Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database-
- Collaborate and foster a positive team environment with the Retail Distribution team-
- Build and maintain knowledge and understanding of Empire Life products-
- Maintain knowledge of evolving digital platforms including Advisor Dashboard, eVision, and Fast and Full-
- Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience-
- Accurately respond to support requests, meeting or exceeding agreed upon service levels-
- Participate in project work as an individual or member of a team-
- Act as a liaison between Distribution and business partners to solve issues efficiently and on time-
- Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.-
- Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full-
- Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners-
- Provide administrative services to the Strategic Account Manager**What we’re looking for you to have**:
- 3+ years office administration experience required-
- Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems-
- Experience with CRM/MD-
- Bilingualism (English/French) is required-
- Attention to detail, exceptional organizational skills, and ability to prioritize and balance multiple tasks and projects-
- Well-developed verbal and written communication skills-
- Well-developed problem resolution skills-
- Post-secondary education an asset-
- Experience in sales support an asset-
- Sales, marketing and/or promotions experience an asset-
- Insurance and/or financial services industry experience an asset- **Beyond the salary**:

- For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases-
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions-
- Competitive uncapped commission, for sales positions-
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account-
- Flexible work arrangements and an annual allotment of personal health days.-
- Four weeks annual vacation from hire date-
- A defined contribution pension plan with generous employer matching-
- Top up programs for parental leave and compassionate leave-
- Employer-sponsored wellness and recognition programs- A cash employee referral program

**Get to know us