Service Desk Analyst
6 days ago
This is a one-year term reporting to the Team Lead.
**Key Accountabilities and Responsibilities**
- Perform PC software builds, installations, upgrades and removals
- Provide first level support to WCLC employees regarding PC, network and printer related issue
- Maintain the IT Service Management tools; entering, supporting, escalating, following up on and closing tickets
- Maintain operational procedural documentation
- Other duties as assigned
**Qualifications and Competencies**
- Post-secondary education in Information Technology or computer related field.
- Knowledge of Microsoft products including Office 365
- Understanding of ITIL practices - asset, incident and problem management
- Superior customer service and communication skills are required
- Excellent problem solving and time management abilities
- Ability to work as part of a team as well as independently
Join an organization that values collaboration, respect, integrity and an opportunity to grow both professionally and personally.
We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.
Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, Northwest Territories and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.
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