Corporate Services Manager

1 month ago

Edmonton, Canada Métis Nation of Alberta Full time

**Corporate Services Manager**

**Location**:Provincial Head Office in Edmonton (On-site)

**Position Status**: Full Time (40 hours per week), Permanent

**The Organization**

**The Opportunity**

**Key Responsibilities**
- Create and implement office services and operations processes and procedures.
- Develop, update, maintain and review process development documentation and initiatives.
- Oversee office operations and setting up offices/workspaces in multiple locations.
- Support departments with setting up office/workspace allocations for new and moving staff.
- Assist in planning, organizing, coordinating, and implementing various operational programs.
- Review contracts and provide briefings and recommendations to Leadership.
- Ensure office procedures, such as reception coverage schedules, are organized and maintained.
- Prepare, review, and/or edit various forms of correspondence, such as, letters and reports in regard to IT, phones, and office equipment.
- Oversee relationships with third party IT and phone providers, and act as a main contact with vendors regarding contracts, quotes, and invoices.
- Oversee and coordinate the logístical aspects of IT needs, phones, and office furniture/equipment with effective communication with the MNA departments.
- Supervise and coordinate IT support for equipment and software issue resolution, new employee set ups, and account changes and access.
- Respond to IT issues and work with third party IT provider to resolve.
- Represent the organization in meetings with third party vendors including IT provider, phone provider, and office equipment suppliers.
- Arrange for servicing of office equipment with third party vendors.
- Develop and maintain constructive working relationships with both internal and external stakeholders, including executive, corporate staff, management, employees, and business and community partners.
- Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders.
- Effectively delegate daily duties to appropriate team members to ensure productivity.
- Collaborate in staffing responsibilities including hiring and training staff, assigning job duties, and developing and overseeing staff work plans.
- Mentor team members through feedback, coaching, and formal evaluations and provide effective leadership to the team.
- Ensure that safe work practices are being followed, and that employees adhere to all health and safety regulations.
- Other duties as assigned.

**Qualifications**
- Experience with work plans, budgets, reports, and reviewing contracts.
- Experience with project coordination and managing office operations, including office moves.
- Experience working with equipment, including laptops, smartboards, phones, and printers.
- Experience with creating and implementing processes and procedures.
- Experience overseeing office operations in multiple locations.
- Excellent interpersonal skills, with the ability to build lasting relationships.
- Strong leadership skills.
- Recognized strength in leading and engaging teams; creating a culture that promotes the development of individual and organizational capacity.
- Proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
- Strong sense of ethics and the ability to maintain a high level of confidentiality in all interactions.
- Political and cultural sensitivity.
- Ability to work independently and as part of a team.
- Flexible and adaptable to work in a diverse and fast paced environment.
- Superior written and oral communication skills.
- Demonstrated time management and organization skills.
- Demonstrated project coordination skills with the ability to manage projects from start to finish.
- Ability to prioritize and manage conflicting demands and meet tight deadlines.
- Ability to work under extreme pressure and handle tense and stressful situations.
- Knowledge of supplies, equipment, and/or services ordering.
- Strong knowledge and experience with various technologies. Ability to adapt to new technology.
- Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the MNA and Métis culture is an asset.

**Education and Experience**
- Degree or diploma in office administration or related field.
- Three years of leadership experience, including leading a team of direct reports.
- Minimum of three years of office administration required.
- Minimum five years of customer service experience. Experience in project coordination is an asset.

**Other Requirements**
- Position will be based at the Métis Nation of Alberta’s Provincial Head Office in Edmonton, Alberta.
- Ability to work evenings and weekends for events.
- Ability to travel throughout AB, on occasion. Travel is required for this role.
- Reliable transportation and valid Class 5 drivers’ license.

**What We Offer**
- The opportunity to work with

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