Customer Service Representative

1 month ago

Edmonton, Canada Aurora Flags and Banners Full time

Aurora Flags & Banners is growing How would you like to be part of our small but growing team?

Aurora Flags and Banners has been Alberta’s specialized source for custom fabric printing for more than 35 years. Based in Edmonton, we serve a national client base, including many trade partners, government, and institutional clients across Canada. Have you seen the Oilers’ flags around Edmonton? Or one of our Parks Canada canopy tents? We are privileged to work with these Canada-based organizations to bring beauty and energy to the great things happening in our communities across the country.

We are a small, passionate team focused on providing exceptional service to our broad group of customers. We believe that our employees and culture are at the heart of our success. As a result, we are committed to creating a workplace in which you can excel and grow as our company grows. We see incredible potential in our business and are excited to pursue our next phase of growth and expansion creating opportunity for a new member of our team

We are looking for a curious, creative, connected, and motivated individual to support our growing business as a **Customer Service Representative**

**What is the role?**
- Build strong relationships with our clients by understanding their needs and providing valuable feedback to help improve our processes and products.
- Identify and assess customers' needs to achieve satisfaction and generate sales leads.
- Maintain detailed records of customer interactions, transactions, comments, and challenges, ensuring accurate documentation and data integrity.
- Effectively troubleshoot customer problems, providing timely and appropriate solutions and alternatives, following up to ensure resolution.
- Work closely with other team members to ensure customer issues are resolved efficiently and feedback is communicated to improve overall customer satisfaction.

**What would make you successful?**
- You are energetic and have a passion for serving people.
- You possess curiosity and a genuine interest in learning about our clients and their needs.
- You have a deep sense of ownership and pride in your performance and its impact on the success of the business.
- You have all the software skills necessary for a sales and marketing role, including Microsoft Office, CRM software, and QuickBooks or the aptitude to learn these.
- You are respectful and trustworthy.

**Preferred Qualifications**
- Experience in the print industry or graphic design.
- A diploma or degree in business, graphic design, communications, or another related field.
- Strong communication skills are mandatory

**What do we offer?**
- A collaborative and supportive work environment that values diversity and inclusion
- Competitive salary and a bonus based on performance
- Flexible benefit plan
- Paid time off and holidays including the entire Christmas week
- Professional development and training opportunities
- Partial work-from-home capability
- The opportunity to grow with us

If you are a motivated and results-driven individual looking for an exciting growth opportunity, we encourage you to apply As a Customer Service Representative, you will play an important role in our success, and we are committed to providing you with the resources and support you need to excel in your role.

We look forward to hearing from you

Pay: $50,000.00-$55,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- graphic design or print industry: 1 year (preferred)
- Customer service: 2 years (preferred)

**Location**:

- Edmonton, AB T6E 5E9 (required)

Work Location: Hybrid remote in Edmonton, AB T6E 5E9

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