Key Account Manager

3 weeks ago

North York, Canada QMC Metering Solutions Full time

Are you looking for growth in your career? Are you looking for a company that strives to be innovative and sustainable with a solid growth plan?

If you are passionate, customer centric, solution oriented and love working within a team environment, QMC Submetering Solutions might be the place for you

We have an exciting new opportunity for an

**ACCOUNT MANAGER (Toronto location)**

QMC Submetering Solutions, is one of the largest privately owned, leading utility sub-metering systems supplier and integrator in Canada. We believe in a more intelligent, user-friendly way to integrate submetering solutions into today’s building projects. Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment. This forward-thinking approach has positioned us as the leader in the submetering industry.

The QMC Account Manager is an integral member of our team who will report to the Senior Manager for Commercial division. We offer a flexible work environment, competitive compensation package that includes a variable commission plan for our sales team.

**As an ACCOUNT MANAGER, your main responsibilities are**:

- Develop relationships with clients and key stakeholders, while managing multiple accounts.
- Review existing accounts to identify new sale and growth opportunities.
- Conduct site visits with the QMC technical team to help design metering upgrade projects.
- Assist in negotiating and drafting client service agreements.
- Review client energy data to identify anomalies and assist clients in improving building performance and reducing energy consumption.
- Provide superior customer support and ensure all client requests are professionally handled in a timely manner
- Liaise with QMC technicians and project managers to identify meter issues and assist in problem resolution.
- Diligently update client accounts in CRM and deploy effective organization strategies.

**You are the ideal ACCOUNT MANAGER if**:

- Post-secondary degree/diploma in a related field (business, energy management)
- Sales experience with 1-3 years of customer service experience
- Knowledge of green building certifications, such as LEED and BOMA BEST.
- 1-2 years property management experience would be considered an asset.
- Capability to analyze energy data to identify anomalies and discrepancies
- Ability to read and interpret engineering drawings and project specifications
- Personable with the ability to interact with a diverse range of personality types and customers (property managers, ops managers, engineers, energy managers, contractors, etc.).
- Strong attention to detail with exceptional organization skills
- Ability to work effectively in a fast-paced environment while prioritizing tasks with a varying degree of complexity.
- Resourceful with the capacity to solve problems when all information is not easily accessible.
- Excellent verbal and written communication skills, must be fluent in English
- Highly skilled in a Windows Office environment, knowledge of Excel, Word, Outlook, a must
- Experience with Salesforce or other CRM software an asset

**Our ACCOUNT MANAGER will**:

- Behave ethically: understand ethical behavior and business practices and ensure own behaviour is consistent with the values of the organization.
- Build relationships: establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate effectively: speak, listen and write in a clear, thorough and timely manner.
- Focus on Customer needs: anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
- Foster teamwork: work co-operatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Lead: positively influence others to achieve results that are in the best interest of the organization.
- Organize: set priorities, develop a work schedule, monitor progress towards goals, and track details.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Sustainability: Have a passion to initiate ideas on how we measure and conserve energy.

We are committed to an inclusive and diverse work environment. For additional information

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- commerical/residential: 1 year (preferr

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