Administrative Coordinator Iii

1 day ago


Waterloo, Canada eTeam InfoServices Pvt. Ltd Full time

Bilingualism needed - French and English, both verbal and written communication fluent
Work hours 9-5 pm Monday-Friday
Flexibility to work overtime may be needed on occasion
Hybrid work schedule, 3 days a week in office, 2 days remote
Open to Nova Scotia and Waterloo
Training is peer training with some online videos/reading material. Question support provided.

**Job Description**:
This team is a dedicated group of individuals with a strong customer focus accountable for managing inquiries, communications (telephone and written responses) and processing for all deposit products and distribution channels. Partnering with our processing team (who manage the routine intake and processing of work), this team works closely with Financial advisors and their clients, to facilitate non-routine transactions.

Key accountabilities:
Accountable for all not in good order (NIGO) and Complex transactions for new
business and in force deposit accounts while working within prescribed accuracy,
productivity, and service level agreements (SLAs). This includes Advantage accounts
(both individual & business), Estates, TFSAs, RRSPs, & GICs

Respond to all inquiries from advisors, back office, and client interactions for NIGO
requirements, facilitating the situation until resolution. Relationship management is
key, through communication and responses to advisors and firm back offices on NIGO
requirements.

Decision making empowerment is expected in situations where advisors request
exceptions, and the incumbents are also accountable to propose alternate solutions
where available.

Follow AML guidelines and ensure enhanced due diligence is applied for Related
Parties, Politically Exposed People, and High Risk clients, Bank regulations and CPA
guidelines.

Participate in Operational Risk Reviews for the functions within Deposit Admin and
support in the implementation of action plans to address areas of risk.

Job Requirements:
Excellent customer service and communication skills (written and verbal) in both
French & English
Ability to build and maintain relationships while focusing on professionalism
Well-developed time management skills with ability to handle multiple priorities; can
work independently or as part of a team
Strong organizational skills and sense of urgency and flexibility
Strong attention to detail and excellent sense of accuracy combined with outstanding
customer service skills
Excellent problem solving, analytical, judgment and decision-making skills
Strong sense of urgency and flexibility to work on a fast paced and changing
environment

**Job Type**: Fixed term contract

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)



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