Customer Service Agent Commercial Banking

3 months ago


Edmonton, Canada National Bank of Canada Full time

A full-time position as a Customer Service Agent for Commercial Banking clients gives you the opportunity to build relationships of trust with our business clients. You’ll have a positive impact on clients with your listening skills, ability to identify business opportunities and customer service experience.

**Your compensation**

The salary starts at $26.58/hour.

**Your work**
- Answer phone calls from our business clients
- Support clients with their banking transactions and their banking and credit needs and help them use our digital solutions
- Analyze and understand business clients’ needs and advise them on the best solution and/or digital products
- Follow the compliance and fraud prevention rules in effect

Our client contact centre is open Monday to Friday from 7:00 a.m. to 6:00 p.m., Mountain Standard Time (MST). Your work schedule will be variable, and you’ll be informed of the schedule three weeks in advance.

**Y**our team**

Our team in Edmonton is expanding to meet the growing needs of our business clients. You will be part of a new and growing team and will report to the Senior Manager of the call centre.

**Your training**

You’ll start with eight to nine weeks of on-site training in downtown Edmonton. Your schedule during the training program will be Monday to Friday, 8:30 a.m. to 4:30 p.m. (MST). You’ll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

**Internal prerequisites**
- Some post-secondary classes with relevant experience
- Customer service experience
- Ability to identify business opportunities
- Fluency in English (spoken/written), as you will regularly work with our English-speaking clients from Western Canada

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic



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