Client Solutions Manager, Ecomm

5 months ago

Concord, Canada Packaging Technologies Inc. Full time

Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display**:with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

Packaging Technologies Inc. designs and manufactures high impact graphic corrugated containers /packaging, Point-of-Purchase displays and POS capabilities. Our new digital center consisting of digital printing, digital cutting, assembly and co packing can service all our clients’ requirements. Our talented design team combined with our award-winning pre-printed boxes will make your product stand out from the crowd at retail. We invite you to browse through our website to learn more about how PTI can make a difference in the way you look at your corrugated packaging.

**Job Summary**:
The CSME is responsible for promoting CentralPac’s products and services, engaging, and onboarding new customers, measuring results, managing projects that qualify with potential customers, building and maintaining relationships.

**Essential Duties and Responsibilities**:

- Responsible for sales and marketing of CentralPac’s products and services
- New Business Development & Prospecting
- Selling CentralPac’s ecommerce catalogue and profitable repeat business using sales strategies, mapping decision-makers, for all accounts, to find the right fit, thinking creatively and appealing to the customer’s specific sensibilities. Prospect and develop new business, leverage the Company’s assets.
- Analyze customer requirements and needs, liaise with Customer Service coordinators on the possibilities for product.
- Customer Satisfaction through Conflict/Quality Resolution.
- Complete a weekly sales report.
- Responsible for documenting, reviewing, and approving new customer’s orders.
- Communicate with customers on a regular basis to ensure customers satisfaction.
- Source and establishing new business within the parameters directed.
- Hybrid work model - required in office 2-3 days per week.

**Required Skills and Abilities**:

- Excellent Relationship and communication skills, both written and verbal
- Tech Sales Experience (preferred)
- Print knowledge (preferred)
- Ability to navigate eCommerce quickly and efficiently
- Organizational and time management
- Self-motivated with high energy, ability to multi-task and execute multiple projects on time
- Strong organizational and analytical skills
- Positive team player who can work effectively with internal and external clients
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Effective Presentation Skills through either Zoom or Teams as well as in person to individuals or large groups.
- Ability to respond to common inquiries or complaints from customers
- Ability to effectively present information to top management.
- Microsoft Office

**ACADEMIC AND EXPERIENCE REQUIREMENTS**:

- Bachelor's degree (B. A.) or a three-year college Diploma; or two to three years related experience and/or training at Company; or equivalent combination of education or 2-3 years in a sales position.
- Experience in tech sales, print sales, B2B or B2C ecommerce or traditional sales

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Driver's License (Sales Representative is responsible to advise company of any infractions)

**Working Conditions**:

- Office environment, photocopiers, printers, etc.
- Minimal travel to visit customers and between locations
- Blend of work from home and office.

**Working Relationships**:

- Customer 60%
- Sales Service 15%
- Management 10%
- Other Departments: 5%
- Production 2%
- Design 4%
- Quality 4%

Packaging Technologies is committed to equal opportunity employment. Accommodations are available upon request from people with disabilities during the recruitment and selection process.
We thank all applicants, however, only those selected for an interview will be contacted.

**About The Central Group of Companies**:
The Central Group of Companies is a Platinum Best-Managed Company, and an industry leader in
**Performance at Retail**:. For 40+ years, Central has provided its impressive client base with retail packaging, displays, and fixtures that deliver measurable results. We combine proprietary shopper marketing techniques with award-winning design, excellence in operations and retail installation, to bring innovative and value-engineered solutions to our clients.

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