Primary Assistance Customer Service Coordinator
2 months ago
**Job Description**:
You’re the ultimate multi-tasker. For you, the customer comes first. You’re an awesome communicator and are laser sharp at getting individuals the help they need. Your job is to triage incoming emergency and non-emergency calls for insured people travelling abroad.
**What you’ll do**:
- Open cases on the customer management system to assist clients throughout their medical emergency or other service needs.
- Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material.
- Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost.
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards.
- Provide emotional support to clients in need, to assist them in coping with a difficult situation.
- Update case reserves/costs according to guidelines.
- Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments.
**Your skills and training**:
- Experience working in a customer service environment, contact center or medical, insurance/financial services.
- Basic computer skills (Windows, Outlook, Excel). Intermediate typing speed is required.
- Strong attention to detail and critical thinking skills.
- Good understanding of world geography and current events.
- Must be willing and able to adapt to ongoing change and continuous learning.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient, calm and controlled disposition.
- Able to work various shifts and days of the week as required.
- University degree or college diploma preferred, but not required.
**Note**: Only applicants selected for an interview will be contacted.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you:
- 37.5 hour work week
- Room for growth and advancement
- Social committee
- Wellness Program
- Good work/life balance
- Onsite Deli offering fresh food for purchase
- Comfortable Office Environment with your own work space
- Bilingual bonus when applicable
-
Bilingual Case Coordinator
3 weeks ago
Windsor, Canada Global Excel Management Full time**Bilingual Case Coordinator - Primary Assistance** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Case Coordinator, you’ll be providing assistance to...
-
Service Coordinator
5 days ago
Windsor, Canada Legal Assistance of Windsor Full time**JOB POSTING—Service Coordinator** - Legal Assistance of Windsor (LAW)_is seeking a permanent, full-time _ - service coordinator, with a start date on or after April 2, 2024._ - About LAW_ LAW is an interdisciplinary clinic combining legal and social work professions to meet the multi-faceted needs of the low-income community in Windsor and Essex County....
-
Service Coordinator
3 days ago
Windsor, Canada Anchor Doors & Service Inc Full timeAnchor Doors & Service is one of the leading Garage Door Companies in our area. We are hiring a talented Service Coordinator Professional to join our team. If you are excited to be a part of a winning team, Anchor Doors is a great place to grow your career. Responsibilities for Servicer Coordinator. - _**Schedule, Dispatch, and Review service & installation...
-
Service Coordinator
1 month ago
Windsor, Canada Cardinal Services Group Inc Full timeJob purpose The Primary Goal of this position is to provide our internal/external clients world class customer service. Duties and responsibilities - Customer Service - Dispatch (Field Coordination) - Scheduling Field Technicians (PM, Installation) - Data Entry/Processing - Purchase order entryo Quote Entry (service)o Client updates within software...
-
Customer Care Coordinator
1 week ago
Windsor, Canada ParaMed Full timeJob Description Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. If the following statements sound like you, then you might make a...
-
Customer Service Manager
2 days ago
Windsor, Canada AAR Corp. Full time**Job o** **pportunity - Customer Service Manager** **Quick AAR information / resources** **Position Title: Customer Service Manager** **The position** Reporting to the Vice President of Operations, this position will be responsible for building, maintaining and improving Airline Customer satisfaction by providing problem-solving solutions; addressing...
-
Planned Care Customer Service Coordinator
2 weeks ago
Windsor, Canada Global Excel Management Full time**Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! The Planned Care team works with International Insurers to arrange care at locations abroad. As a...
-
Indigenous Peer Support Service Coordinator
2 months ago
Windsor, Canada Hôtel-Dieu Grace Healthcare Full time**Location**: - Windsor, ON **Posting #**: - 023-21551 (RE-POST) **Position name**: - Indigenous Peer Support Service Coordinator **Available Spots**: - 1 **Bargaining Unit**: - Non Union **Department**: - Community Withdrawal Management Outreach **Assignment**: **Status**: - Permanent Full Time **Shift**: - Days **Deadline**: -...
-
Service Coordinator
2 days ago
Windsor, Canada 401 Auto Full timeAt the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 1620 Sylvestre Drive, Windsor...
-
Administrative Services Coordinator
1 month ago
Windsor, Canada The Hospice of Windsor and Essex County Full time**The Hospice of Windsor and Essex County requires an Administrative Services Coordinator.** Job posting details are provided below: **Job Title**: **Administrative Services Coordinator** **Reports to**: Coordinator of Intake and Clinical Administration **Status**: Temporary Full-Time, 35 paid hours per week **Contract Duration**: 10...
-
Sales and Marketing Coordinator
7 days ago
Windsor, Canada Xperience Home Health Care Full timeJob Overview: As a Sales and Marketing Coordinator, your primary responsibility is to support the sales and marketing teams in executing various strategies and activities to drive business growth. You will play a crucial role in coordinating and facilitating communication between the sales and marketing departments, ensuring seamless collaboration and...
-
Customer Service Representative
3 weeks ago
Windsor, Canada Ground Effects LTD Full time**Who We Are**: Established in 1986, Ground Effects has grown to become a multi-faceted supplier of interior and exterior accessory components for the automotive industry. We are a global company, headquartered in Windsor, Ontario. At GFX, we have created a culture that values long-standing employees and excellence in everything we do. Employees can expect...
-
Project Coordinator
2 months ago
Windsor, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Southern Ontario region team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Project Coordinator is located on-site in Windsor, ON and reports to the Senior Project...
-
Administrative Assistant/customer Service
1 month ago
Windsor, Canada 2D House Inc Full timeThe Administrative Assistant plays an important role in the organization by performing a number of tasks related to the administrative functions. What you’ll be doing: General office support, including assisting leadership and administrative support teams Providing scheduling, logistics, and support of corporate events Providing backup to reception desk...
-
PT Customer Service Leader
2 weeks ago
Windsor, Canada Food Lion Full timeAddress: USA-NC-Windsor-Us 13 Bypass Store Code: Store 01199 Front End (7219787) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...
-
PT Customer Service Leader
2 weeks ago
Windsor, Canada Food Lion Full timeAddress: USA-NC-Windsor-Us 13 Bypass Store Code: Store 01199 Front End (7219787) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...
-
PT Customer Service Leader
2 weeks ago
Windsor, Canada Food Lion Full timeAddress: USA-NC-Windsor-Us 13 Bypass Store Code: Store 01199 Front End (7219787) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...
-
PT Customer Service Leader
1 week ago
Windsor, Canada Food Lion Full timeAddress: USA-NC-Windsor-Us 13 Bypass Store Code: Store 01199 Front End (7219787) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...
-
PT Customer Service Leader
7 days ago
Windsor, Canada Food Lion Full timeAddress: USA-NC-Windsor-Us 13 Bypass Store Code: Store 01199 Front End (7219787) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...
-
Assistant Director
7 days ago
Windsor, Canada Global Excel Management Inc Full timeJob Description Reporting to the Director, the Assistance Director will assist in lead the Primary Assistance, Claims Assistance and Health Assistance teams in achieving business results and delivering on our contractual promises. The responsibilities also includes developing and coaching the leadership team as well as taking ownership of various...