Bilingual Patient Care Representative

2 weeks ago


Remote, Canada Tilray Full time

**Bilingual Patient Care Representative**

**(Leamington, Remote)**

**_About Tilray Brands Inc._**

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.
- Looking to develop your career at the forefront of a rapidly expanding industry?_

**_Job Summary:_**

Reporting to the Patient Care Supervisor, we are seeking outgoing, friendly, dynamic and compassionate team players with a passion for helping people, to join our Customer Care team. Dependable, detail oriented and customer centric individuals will be considered for this critical role that ensures that every patient experiences Tilray’s industry leading exceptional customer service. As this position is primarily telephone based, above average verbal and interpersonal skills are essential.

This position will provide primary coverage of:
10:00am - 7:30pm (Eastern Time)

8:00am - 4:30pm (Pacific Time)

**_Key Accountability:_**
- Answering incoming calls from customers, providing support, guidance, education and answering questions, including supporting them in their cannabis ordering
- Receive, process, and verify the accuracy of orders and patient registration information
- Initiate required action for response to patient service requests including maintaining patient files and communicating information to the appropriate personal/departments
- Thorough understanding of Health Canada’s Cannabis regulations
- Collect and disseminate feedback based on client follow up calls
- Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the client care department as a whole.
- Other duties as assigned

**_Qualifications:_**
- Bilingual French & English
- Answering incoming calls from customers, providing support, guidance, education and answering questions, including supporting them in their cannabis ordering
- Receive, process, and verify the accuracy of orders and patient registration information
- Initiate required action for response to patient service requests including maintaining patient files and communicating information to the appropriate personal/departments
- Thorough understanding of Health Canada’s Cannabis regulations
- Collect and disseminate feedback based on client follow up calls
- Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the client care department as a whole.
- Other duties as assigned



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