Bilingual Customer Support Representative

2 days ago


Remote, Canada WeKnowTraining Full time

**Bilingual Customer Support Representative**
- We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Support Representative

who has outstanding customer service, efficiency in troubleshooting, problem-solving and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Support Team.

**Your Opportunity**

It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.

You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

**Responsibilities**
- Operate in a fast-paced dynamic setting, managing approximately 50-60 interactions per day.
- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently _without _the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

**Qualifications**
- Professional proficiency in both verbal and written French and English languages is required.
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments and figuring out how things work.
- Passionate about customer-focused service and willing to go the extra mile to create customer delight

**Why We Know Training?**

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are a fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

**Perks**
- Flexible work program offering fully REMOTE, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
- 80% medical and dental premiums employer paid
- Life insurance
- Disability insurance
- Employee Assistance Program
- Flexible working hours
- Flexible paid time off program
- Casual dress environment
- Fun company culture
- Growth potential

**Application and Interview Procedure**:
Step 3 - Take home assignment - 30 minutes.

Step 5 - The third and final round is a 30-minute French video interview.

Step 6 - Offer
- Please note that if you are selected for this role, a criminal record check will be mandatory._



  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Remote, Canada G&L Group (IND-ES) Full time

    Less Mess is seeking several skilled Bilingual Jr. Customer Service representatives, who will be able to work remotely. You will be responsible in answering calls, writing orders, and processing payments. Normal business hours are Monday to Friday 6am to 8pm, weekends are also open - you will be given a work shift upon your completion of...


  • Remote, Canada Canon Canada Full time

    **Bilingual (English-French) Technical Support Representative (Remote)** **Call Center - 7 Hour days - No Weekends! Remote-** - Are you tech-savvy - Do your friends or family call you when they can’t get their tech to work? If so, this could be the role for you! As a member of the Canon team, you’ll help our customers with a number of consumer...


  • Remote, Canada Canon Canada Full time

    **Bilingual (English-French) Technical Support Representative (Remote) - Full Time** **Call Center - 7 Hour days - No Weekends! Remote-** - Are you tech-savvy. - Do your friends or family call you when they can’t get their tech to work? If so, this could be the role for you! As a member of the Canon team, you’ll help our customers with a number of...


  • Remote, Canada Canxxus Full time

    **Canxxus** provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way. **Position**: The...


  • Remote, Canada Canxxus Inc. Full time

    Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way. Position: The Bilingual...


  • Remote, Canada SureWerx Full time

    SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada, and Europe. At SureWerx, you'll have the...


  • Remote, Canada Canadian Institute of Plumbing & Heating Full time

    **Bilingual National Sales Representative** Canplas is a North American business unit located in Barrie, Ontario. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative...


  • Remote, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet EmployerCanada’s Safest Employers** - **Logistics & Supply Chain**, and certified as a **Great Place to Work**, and **Best Workplaces for Women 2023 from Great Place to Work Canada.** As Canada’s largest and most experienced mobile...


  • Remote, Canada 4Refuel Canada Full time

    The role of the Bilingual Logistics Client Service Representative is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM). To ensure, through teamwork, that your efforts are focused on maximizing the efficiency of these functions, while meeting the needs and expectations of...


  • Remote, Canada Foundever Full time

    **Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound customers service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work with Us and You'll Enjoy**: - Hands-on,...


  • Remote, Canada Herzing College Full time

    Herzing College has been a recognized leader in high quality, market-driven education programs for over 50 years. We currently offer programs in healthcare, business, legal studies, social media, 2D animation, and Web design and computer technology. Herzing trades is also a part of Herzing College and it specializes in trades such as network cabling, HVAC,...


  • Remote, Canada Humania BPO Full time

    Humania BPO is a Canadian company specializing in international customer service management and outsourcing with offices in North America (Canada), Europe (France) and Africa (Morocco). We are looking for a bilingual customer satisfaction interviewer. You must be able to work 40 hours per week from 12:00 p.m. to 8:00 p.m. Monday to Friday (100% home based...

  • End Point Support

    4 days ago


    Remote, Canada BFG Enterprise Services Full time

    **END POINT SUPPORT** **Responsibilities and Duties**: - Work rotational work shifts including night shifts and be available for standby - Provide responsive timely remote technical support to end-user by telephone or on-line. - Maintain, troubleshoot, and repair computer systems, including remote installations. - Organize meetings with relevant...


  • Remote, Canada DXC technology Full time

    **Responsabilités**:_ - Mise à jour de base de données **Oracle**: - Diagnostiquer - Responsable de l’exécution des tâches assignées dans le cycle de livraison d’un projet. - Comprend un large éventail de technologies de l’entreprise afin de fournir une partie d’une conception technique détaillée, qui répond aux exigences des clients. -...


  • Remote, Canada Xclamation Full time

    **Job Overview**: We are seeking a motivated Inside Sales Representative to join our dynamic sales team. Essentially, you will represent our clients' product lines in designated territories. Under the guidance of a senior associate and coordinator, you will conduct a range of activities including **prospecting, outbound outreach, soft selling, and customer...


  • Remote, Canada Canon Canada Full time

    Bilingual (French/English) Outbound Sales Development Associate - B2B - ** Base Salary plus Commission-**: - ** No Weekends or Evenings-** As a Outbound Sales Development Associate - B2B, you are the first contact with our customers, screening inbound leads, qualifying and uncovering opportunities for our Outside sales representatives. Our outside sales...


  • Remote, Canada Canon Canada Full time

    Bilingual (French/English) Outbound Sales Development Associate - B2B - ** Base Salary plus Commission**: - ** No Weekends or Evenings** As a Outbound Sales Development Associate - B2B, you are the first contact with our customers, screening inbound leads, qualifying and uncovering opportunities for our Outside sales representatives. Our outside sales...


  • Remote, Canada Canon Canada Full time

    Bilingual (French/English) Outbound Sales Development Associate - B2B **-Base Salary plus Commission-** **-No Weekends or Evenings-** As a Outbound Sales Development Associate - B2B, you are the first contact with our customers, screening inbound leads, qualifying and uncovering opportunities for our Outside sales representatives. Our outside sales...


  • Remote, Canada Wagepoint Full time

    **Who We are**: - At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits...