Bilingual Mental Health Member Advocate

1 month ago


Remote, Canada Teladoc Health Full time

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
- (This is a 100% remote position - the full flexibility to work from home)_

The Opportunity

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Bilingual Mental Health Member Advocate (French/English required) is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Mental Health Member Advocate will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
- This is an ideal role for a healthcare professional with a_ _Mental Health background_ _(_Registered Nurses, Social Workers, Occupational Therapists, etc.), who wants to join an exciting global mission to transform future healthcare

Role and Responsibilities
- Serve as the case manager for members during their Mental Health program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.
- Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-social model.
- Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team.
- Facilitate expedited procurement of member medical records.
- Schedule treatment action plan report discussions between members and Teladoc clinicians.
- Assist members to implement treatment, identifying best path to care as recommended in expert action plan report.
- Provide technical and case support to Teladoc clinicians.
- Meet defined service level standards for case progression, overall quality, and member satisfaction.
- Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).
- Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)
- Assist in building the company’s network of quality mental health community resources and partners.
- Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.
- Perform other duties, as directed.

Skill Requirements/Preferences
- Bachelor’s Degree of Nursing is required and in good standing with governing College
- Must be fully bilingual French & English
- 3-5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
- Experience working in the mental/behavioral health field and knowledge of the mental health system
- Demonstrated knowledge of relevant policies and legislation surrounding mental health.
- Overall expert knowledge of mental health and addiction services.
- Bilingual French/English is preferred but not required
- Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques.
- Advanced assessment and diagnostic reasoning skills.
- Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care.
- Proficiency in report writing and ability to summarize and synthesize reports.
- Exceptional n



  • Remote, Canada School Mental Health Ontario Full time

    Remote _(within Ontario, CA)_ School Mental Health Ontario (SMH-ON) works together with Ontario school districts to support student mental health. As a provincial implementation support team, SMH-ON provides leadership, resources, implementation coaching and a community of practice in order to promote the uptake, scaling, and sustainability of...


  • Remote, Canada Move Me Foundation Full time

    **Job Title**:Research Coordinator - Mental Health (Volunteer) **Location**: Remote in GTA **Posting Expiry Date**:Open until filled **Types of Employment**:Contract **Commitment**:Minimum of 5- 10 hours per week **Job Type**:Part-time, Volunteer **Salary**: $0.00 **Reports to**:Executive Team **About Move Me Foundation**: The Move Me Foundation is a...


  • Remote, Canada Assistance Services Group Full time

    100% **Online** Application and **Virtual** Interview **CareCoach Coordinator**: We're looking for **_people_** who put **_people first_**. **Start Date**: - September 18, 2023**Location: Work from Home **Employment Type: Permanent Full-Time **Application Closing Date**: - July 31, 2023As a member of the CareCoach® team, a key part of the healthcare...

  • Client Advocate

    1 week ago


    Remote, Canada Absorb Software Full time

    Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous...


  • Remote, Canada Artists for Mental Health Full time

    **Summary**: Are you a passionate individual who enjoys making a difference in the lives of others or would enjoy being a part of an inclusive artistic community that creates community-based creative events/programs? **If you answered "yes" to one or both questions above, Artists for Mental Health i**s seeking to fill a Volunteer Social Media Team Lead...


  • Remote, Canada Assistance Services Group Full time

    100% **Online** Application and **Virtual** Interview **CareCoach Coordinator**: We're looking for **_people_** who put **_people first_**. **Start Date**: - January 15, 2024 **Location: **Work from Home **Employment Type: **Permanent Full-Time **Application Closing Date**: - December 7, 2023 **Education and Experience** - Bachelor's degree in Social...


  • Remote, Canada Canadian Health Labs Full time

    **Canadian Health Labs (CHL) **is a nationwide, rapidly growing healthcare solutions provider which leverages their unique ability of attracting specialised international and domestic sustainable HHR (healthcare human resources) to provide tailored solutions to support and improve the Canadian Healthcare System. CHL’s international recruitment arm provides...


  • Remote, Canada Canadian Health Labs Full time

    **Job Description : Bilingual Primary Care Clinic Recruitment Specialist** **About CHL / Company Profile** **Canadian Health Labs (CHL)** is a nationwide, rapidly growing healthcare solutions provider which leverages their unique ability of attracting specialised international and domestic sustainable HHR (healthcare human resources) to provide tailored...


  • Remote, Canada Christiectherapy Full time

    Mens mental health Institute is a mens mental health and relationship clinic. We help men over 30 recover from past trauma to be able to maintain a healthy relationship with their partner. We are looking for a part-time to full-time life coach to take on supporting our clients through 1 on 1 coaching calls. You should have experience with relationship...


  • Remote, Canada Dalton Associates Full time

    **Position Summary**: The Administrative Coordinator is a member of the Indigenous Mental Wellness Services team at Dalton Associates, reporting to the Manager of the Indigenous Mental Wellness Services Division. They are a compassionate, well-organized professional with experience working in the mental health field, and a specific interest in working with...

  • Client Advocate I

    2 days ago


    Remote, Canada Absorb Software Full time

    **NOTE: This role has the option for two different shifts. Monday - Friday (11am - 8pm MT) / **Monday - Friday (1pm - 10pm MT)** - "Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing...

  • Virtual Assistant

    4 weeks ago


    Remote, Canada Insight Mental Health Counselling Full time

    **Virtual Assistant** - 10 hours per month/ $19 training wage for first 3 months and then $23.50_ We are looking for a part-time Virtual Assistant (independent contractor) to provide administrative support to our group counselling private practice (Insight Mental Health Counselling) and consulting business (Fearless Practice) in Halifax, Nova...

  • Account Executive

    1 month ago


    Remote, Canada Upstay Full time

    **Job Title**:Account Executive (Bilingual - English and Mandarin or Spanish)** **Reports to**: Head of Owner Experience and Compliance **Supervises**: Owner Relations Administrative Assistant **Job Summary**: **Key Responsibilities**: - Be an owner advocate. - Building relationships with property owners, through active communications regarding their...


  • Remote, Canada CAA North & East Ontario Full time

    **CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**: CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We...


  • Remote, Canada W.W. Grainger Full time

    **Responsibilities**: **This is a work-from-home position.** **YOU WILL**: - Utilize modern technology systems for marketing, Search Engine Optimization, brand awareness, Pay per click, Artificial Intelligence, predictive analytics, ATS, engagement campaigns - Interview and evaluate prospective job seekers (both passive and active) - Provide pre-screening...


  • Remote, Canada Fenestration Canada Full time

    FRANÇAIS PLUS BAS: **About Fenestration Canada** **Responsibilities** - Book meetings for different committees within the organisation - Take minutes of said meetings - Draft small memos for our membership - Sell memberships via outbound telephone calls and limited face-to-face calls - Develop and maintain relationships with our members - Bring personal...

  • Researcher - Health

    1 month ago


    Remote, Canada Native Women's Association of Canada Full time

    **PURPOSE OF THE POSITION** The Researcher is involved in all aspects of the development and implementation of the Native Women’s Association of Canada’s strategies related to research, advocacy, and policy. This exciting opportunity aims to make a difference in the lives of Indigenous women, girls and gender diverse people at both local and global...


  • Remote, Canada 360insights Full time

    Customer Care Professional (Bilingual French / English) Summary: The 360 Insights Customer Care operation offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles: - Unbelievable experience for our...


  • Remote, Canada Allemby Management Group Inc. Full time

    **Behavioural Therapist (Psychotherapist) -English/French Bilingual** **Who we are**: Odyssey Health Services (a division of J Marlin and Associates Inc.), is a dynamic inter-professional team that provides a broad spectrum of services tailored to the individual’s specific difficulties contributing to their disability status from work. Services range from...


  • Remote, Canada Intangles Full time

    We are seeking a motivated and experienced bilingual English / French technical specialist with great communications skills to interact with our customers both in person and online, enabling the effective use of our solution. As a member of the sales team, you will participate in presales activities, provide support to the sales team, and assist in writing...