Collections Coordinator, E-billing

6 months ago

Waterloo, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

The Collections Coordinator, E-Billing provides overall collection support for E-Billing clients including follow up on approved invoices, co-ordination of payments and assistance with allocation of cash receipts. This position is responsible for managing the use of client payment systems and assisting teams with payment transactions. The Coordinator will also be responsible for administrative support to the collections team.

This position can be based out of any of our Canadian offices

**RESPONSIBILITIES**
- E-Billing Client Collections_
- Manage delinquent accounts within the e-billing client portfolio, working closely with E-Billing team members.
- Co-ordinate with E-Billing team to determine approved and delinquent invoices that require follow up with client or MBP.
- Investigate disputed delinquent account balances and follow up as required with clients or MBP.
- Work with MBP and other internal e-billing stakeholders on client information that will improve the timeliness of billings and collections.
- Maintain accurate and up to date client files in the collection database logging payment promises, pertinent account details and schedule follow up with clients.
- Provides Cash Receipts team with the allocation of payments including follow-up with clients, as required.
- Collection Administration_
- Process credit card payments and initiate other administrative payment processes.
- Manage set up and monitor client payment portals.
- Work with Cash Receipts team to locate missing payments.
- Provide administrative support to the collections team.

**QUALIFICATIONS**
- Minimum 3 years experience in credit and collections, or experience in a professional services environment.
- High School Diploma with 4+ years related work experience; college diploma in legal or business administration an asset..
- Knowledge of accounting/collections software; basic knowledge of accounting principles.
- Strong analytical and problem-solving skills.
- Capacity to work independently, as well as in a team environment.
- Ability to communicate with Firm members and external clients in a professional manner, providing outstanding service (internal and external).
- Ability to effectively resolve demanding multi-layered situations with good judgement, tact and diplomacy.
- Ability to manage and prioritize multiple tasks and meet strict deadlines in a fast-paced environment.
- Exceptional attention to detail.
- Strong interpersonal and teamwork skills.
- Computer literacy, including effective working skills of MS Office particularly Word & Excel.
- Bilingualism (French/English) is an asset.

Gowling WLG employees benefit from a hybrid work environment.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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