Billing Representative

7 months ago

Waterloo, Canada opentext Full time

**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**THE OPPORTUNITY**:
Reporting to the Billing Operations Manager, the Billing Representative is a pivotal role in ensuring Billing delivery excellence in the Order to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience.

The purpose of the Billing Representative, as part of the Billing Operations team, is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development on the Billing team and processes. They will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems.

**YOU ARE GREAT AT**:

- Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
- Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements
- Identify opportunities and improvements to deliver on process automation goals
- Collaborate with internal stakeholders: Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal related escalations and ensure customer regulations adhere to OT’s legal requirements
- Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets;
- Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;
- Responsible to follow all internal controls and policies related to invoicing to protect OpenText’s brand;
- As an SME, work with project teams to deliver on acquisition integrations;
- Deliver on other priorities as assigned to execute on the Billing mandate.

**WHAT IT TAKES**:

- Minimum 3+ years of experience in software billing function; global billing experience in the software services or high-tech industry preferred.
- Extensive experience of managing complex and varied relationships with third party portal infrastructure - for example Ariba, Tungsten, Coupa, Taulia.
- Above average Reporting skills which include expertise on Excel, Macro, Power BI, database management and the likes
- Has extensive expertise of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple aspects of an order to cash. Possesses highly developed professional technical expertise, which is applied to complex customer negotiations and billing processes/projects, specifically the impact contractual language and agreements can have on time to invoice and cash collections
- A customer focused, problem solving mindset
- Understanding of various lines of business; Professional Services delivery, Cloud hosting operations and Software Licensing.
- Uses exceptional communication and interpersonal skills to Interact with internal groups and customers to assist in the negotiation and resolution of specific requirements. Interacts directly with senior management and customers to effectively coordinate and influence.
- Acts as a mentor, demonstrates leadership attributes and shares professional expertise. Assists in the training and evaluation of other Billing Operations staff regarding customer interactions and negotiations as an SME. May plan, assign and direct the work of others who do not directly report to yourself.
- Demonstrated willingness to take full ownership and responsibility for assigned tasks and support issues.
- Experience in delivering high quality guidance against challenging timelines.
- Strong business and financial acumen, and ability to work with contracts teams for drafting commercial language.
- Works independently on assignments of a complex nature where initiative and creativity are required in resolving problems and/or developing recommendations often to a very tight timescale due to financial deadlines.
- Excellent attention to detail and analytical ability.
- Self-starter as well as great teamwork abilities.
- Demonstrated ability to train, utilizing change management methodologies to ensure their peers and stakeholders successfully use new processes

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