Operations Manager

7 months ago

Kingston, Canada City of Kingston Full time

**Opening Statement**

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

**Position Summary**

The Operations Manager is responsible for providing leadership in areas related to Roads & Sidewalks (including winter control), Parks & Sports Fields Maintenance, Horticulture & Forestry, Solid Waste and Waste Diversion in alignment with corporate strategies, plans, and council priorities.

The Manager Operations supports strategic planning, budget development, procurement, work planning, human resources, staff development and change management and collaborates with internal and external stakeholders to build working relationships that are mutually beneficial and supports the operations with public safety as a priority.

KEY RESPONSIBILITIES

Develop and manage tactical plans, objectives, and metrics that contribute to the Strategy Map, Annual Plan, and Council priorities:

- Align work of department with the broader goals and objectives of the service area
- Analyze complex operational plans, report on findings, make recommendations and implement change
- Plan short term and long-term operational needs, work assignments and deployment of staff
- Ensure programs exist and are operating effectively to regulatory compliance

Manage resource requirement forecasts and allocation, employee reviews and making decisions for staff recruitment, discipline, etc. as required:

- Lead, promote, model, and support a culture of health, safety, well-being, and respect

Lead the implementation and acceptance of change within the workplace, including new technology and industry standards

Ensure accountability of all levels of staff

Manage annual budget for Department:

- Identify issues and reallocate resources as required to ensure the achievement of annual plans and objectives
- Provide recommendations into annual equipment needs and replacements, based on service needs
- Procure all raw materials and services for operational use and collaborate with departments for capital budget

Update, monitor and support municipal maintenance contracts:

- Oversee work carried out by contractors and work closely with external agencies and other departments including Engineering, Transportation, Utilities Kingston, Rec & Leisure, Information Systems & Technology and Communications

Implement service practices that meet customers’ and the corporation’s needs and ensure the customer perspective is a driving force behind decisions and activities:

- Address internal and external customers in a proactive manner regarding service requests and dispute resolution
- Lead, promote and develop work plans to meet service levels and public safety
- Resolve escalated service requests and ensure corporate customer service timelines are met

Develop and use collaborative relationships to facilitate the accomplishment of goals, with internal departments, external stakeholders as well as senior management and Council members:

- Represent department at various City committees
- Respond to members of Council and mayor on departmental inquires, details and requests
- Prepare Council reports
- Prepare workplan updates
- Investigate, prepare, and represent the City in legal claims defence

Direct and set expectations for Supervisors in achieving operational & service level standards and improvements:

- Engage staff in developing and committing to action plans that target specific competencies, skills, or knowledge related to performance improvement or to prepare for success in new responsibilities
- Responsible for the operational management of personnel including supervisors, assistant supervisors, and frontline staff, with a team building “work with” approach
- Develop, document, and implement operational and departmental change
- Other duties as assigned

**Qualifications, Competencies**

3 year diploma in engineering, business management, environmental, parks & recreation or a related field

5 years of experience in operational management

5 years of leadership experience in Public Works preferred

Certifications related to engineering, horticulture, parks & recreation, sports fields, or waste manage

  • Operations Manager

    2 weeks ago

    Kingston, Canada On Side Restoration Full time

    On Side Restoration is looking for an Operations Manager to join our team! Reporting to the District Manager, Operations Managers oversee our branch operations locations throughout the country. The Operations Manager is all about managing and leading people. Their people focus is all encompassing and will result in the ultimate success of the local...

  • Operations Manager

    7 months ago

    Kingston, Canada Cunningham Swan LLP Full time

    **Overview**: The Operations Manager is responsible for improving operational efficiency, overseeing day-to-day activities, and managing various administrative, human resources, and information technology functions. The Operations Manager works closely with the Managing Partner, Executive Committee, and other stakeholders to position the firm for future...

  • Manager, Operations

    2 weeks ago

    Kingston, Canada Primaris REIT - Cataraqui Centre Full time

    **Role Summary** The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services. **Role Responsibilities** - Ensure that all programs related to the overall operation of the Centre are implemented in a timely...

  • Operations Manager

    7 months ago

    Kingston, Canada MetalCraft Marine Incorporated Full time

    The Operations Manager will oversee all aspects of production, maintenance, quality assurance and safety for MetalCraft’s manufacturing facilities in both Kingston ON and Watertown NY. Responsibilities involve coordination of the plant’s manufacturing processes to ensure compliance with Company objectives, quality systems, and client expectations. It is...

  • Operations Manager

    4 months ago

    Kingston, Canada Martha's Table Community Program Full time

    **Job Title**: Operations Manager **Position Type**: Full-Time Permanent (37.5 hours per week) **Schedule**: Monday to Friday, 8:00 AM to 4:00 PM **Location**: Martha's Table Community Program, 629 Princess Street Kingston, Ontario **Responsibilities**: - **Program Operations**: Oversee the daily operations of breakfast, lunch, and dinner services,...

  • Operations Manager

    5 days ago

    Kingston, Canada Paladin Security Full time

    Operations Manager The operations leader is responsible for branch management with all aspects of Paladin 24/7 security business portfolio. This position will oversee a diverse team to demonstrate to them the Paladin difference. We believe in promoting from within, respecting people and their differences and providing a high quality of service. This...

  • Operations Manager

    4 months ago

    Kingston, Canada Day & Ross Full time

    **You belong at Day & Ross.** Operations Manager Full-time Kingston, ON The Operations Manager is accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational...

  • Operations Manager

    7 months ago

    Kingston, Canada Kingston Market Square Hotel Full time

    **JOB OVERVIEW** Assist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained. **Duties and Responsibilities** FINANCIAL RETURNS - Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the...

  • Operations Manager

    7 months ago

    Kingston, Canada Routes Adventures Full time

    Routes Adventures is the Canadian provider for Road Scholar, a leader in small group learning adventures. When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. **About this role...** What's our secret? Dedicated and...

  • Operation Manager

    2 weeks ago

    Kingston, Canada Xtreme Trampoline Park Kingston Full time

    Xtreme is expanding and we're looking for energetic and ambitious individuals to form the foundation of our team in Kingston. This is a truly unique opportunity to join a fun and dynamic team where you can hone your people skills. The Operations Manager leads with enthusiasm and delivers exceptional customer service. As a Manager, you’ll work...

  • Operations Manager

    3 months ago

    Kingston, Canada Reliance Home Comfort Full time

    By joining Reliance as a Operations Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? - Collaborate with all local Manager(s) to plan, budget and deliver on P & L targets - Ensure staffing plans are forecast, updated and delivered to...

  • Operations Manager

    4 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Kingston. The successful candidate will be responsible for ensuring the smooth operation of office activities, supporting staff, and completing administrative tasks efficiently.Key ResponsibilitiesManage incoming...

  • Administrative Operations Manager

    3 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an experienced Administrative Operations Manager to oversee the daily operations of our office in Kingston, Canada. In this role, you will be responsible for managing office operations, supervising administrative staff, and developing office policies and procedures.Key Responsibilities:Manage office scheduling, correspondence, and file...

  • Operations Manager

    7 months ago

    Kingston, Canada Marriott International, Inc Full time

    **Job Number** 24026090 **Job Category** Administrative **Location** Kingston Market Square Hotel, 285 King Street East, Kingston, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee, Easton's Group...

  • Operations Manager

    2 weeks ago

    Kingston, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a OPERATIONS MANAGER, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? - Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity...

  • Operations Manager

    7 months ago

    Kingston, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Operations Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? - Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity...

  • Regional Operations Manager

    4 days ago

    Kingston, Canada BGIS Full time

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Restaurant Operations Manager

    4 weeks ago

    Kingston, Ontario, Canada Subway Sandwiches & Salads Full time

    Subway Sandwiches & Salads is seeking a skilled Restaurant Operations Manager to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for implementing operational procedures, managing staff, and maintaining high standards of quality and service.About the RoleThis is a fantastic...

  • Rooms Operations Manager

    14 hours ago

    Kingston, Canada Strata Hotel Full time

    JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (i.e. Front Office, Maintenance and Housekeeping) and managing staff in coordination with department supervisors. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Leads specific teams while...

  • Clinical Operations Manager

    4 weeks ago

    Kingston, Canada SE Health Full time

    Join the FLA OHT Home Care Modernization Team and play a key role in shaping the future of homecare across Ontario! We are seeking passionate, dedicated leaders who are committed to transforming healthcare delivery for our clients. If you naturally lead with a focus on person-centered care, improving coordination, enhancing communication, enabling...