Outreach Team Clerk, Sunny Hill Clerical

5 months ago

Vancouver, Canada PHSA Full time

**Outreach Team Clerk, Sunny Hill Clerical**

Sunny Hill Health Centre & BC Children’s Hospital

Vancouver, BC

Reporting to the Program Manager and under the direction of the Program Secretary performs a variety of duties related to outreach and education activities at Sunny Hill. Duties include providing clerical support such as collecting referrals, taking minutes, scheduling and booking outreach trips and telehealth events.

**What you’ll do**
- Coordinates outreach trips by liaising with the communities and the professionals of the Child Development and Rehabilitation Program to determine the possible patient list and suitable outreach dates; booking hotels, arranging for transportation and rental vehicles, and ensuring tickets are delivered to staff; collecting charts and providing professionals with information forms/materials for the outreach trip; and pre-admitting patients and making sure there is an active referral prior to being seen on the outreach trip as well as custom bookings for assorted other health professionals.
- Assigns outreach credit cards to professionals and reconciles charges using guidelines and systems established by Finance. Reports discrepancies to Finance and Program Manager or designate.
- Orientates and guides community professionals through scheduling process to enable them to prepare their own intake, scheduling, and processing of information needed in order for the children to be seen. Schedules and books clinical appointments for Sunny Hill teams/services. As required, sends out letters confirming appointments to families and community professionals.
- Manages a central equipment pool, mostly laptops, for outreach activities including a master sign out list and ensures equipment is returned and stored securely after each trip.
- Prepares billing information for the short-term contracts in accordance with the Letter of Agreements arranged with each community.
- Creates and maintains a contact list of clinical professionals within communities in BC for use by Sunny Hill clinicians in order to refer children back to their own community services.
- Orientates clinical and clerical staff on the patient tracking system. Prepares reports for the Program Director or designate as required. Reviews the data to ensure accuracy and consistency and brings forward concerns to the Program Manager. Assists staff in accessing and utilizing the system and responds to queries.
- Assists the clinical lead for the Telehealth project in coordinating activities by performing duties such as preparing timesheets and reports for the Telehealth initiative, photocopying information packages and materials, and liaising with booking clerks to schedule patient appointment times, technicians, equipment, community professionals and families. Collects chart information for the professional regarding the child’s appointment and tracks information through the databases.

**What you bring**

Qualifications:
- Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to keyboard at 45 wpm.
- Knowledge of medical terminology.
- Communicating effectively both verbally and in writing.
- Ability to organize work.
- Physical ability to carry out the duties of the position.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eli

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