Training Manager

6 months ago

Mississauga, Canada Boston Pizza International, Inc. Full time

This is a contract role for approximately 14 months.

The Training Manager will act as a member of the Operations team which implements company systems and standards in Boston Pizza restaurants. The Training Manager will actively participate in field support, new store openings, and daily office tasks. In addition to these duties, the Training Manager will act as a coordinator for both Corporate Training Teams in Eastern & Western Canada, and will also lead the specific operations functions of operational training. In this capacity, the Training Manager will bring together the ideas of the operations group and franchisees and be responsible to see that standard procedures and processes are executed throughout the system, with the approval of the Director of Operations.

**Duties and Responsibilities**:
**Training**
- Arranges, reviews and supervises, as well as participates in, the complete Boston Pizza franchisee training program at the CTC where a new franchisee becomes available for such training or an existing franchisee undergoes a store specific training program.
- Works closely with the General Manager of the CTC to ensure that the methods being taught and the standards of performance being demonstrated at the CTC are appropriate for the new franchisee to base their goals on. In particular, the Training Manager will work closely with the General Manager of the CTC to ensure that specific trainers are competent and proficient in their particular areas of concern.
- Upon the approval of the Director of Operations, the Training Manager supervises training geared to the specific needs of the manager from franchised restaurants at the request of franchisees.
- Provides feedback to the Corporate Training and Development Manager and other appropriate parties to inform of any areas in the Boston Pizza system manuals or training program that may require review or updating.

**Field Support**
- Travels to Boston Pizza locations as required by the Director of Operations in order to ensure the continuity of in-store operations.
- Assists the operators in method standardization, cost controls and general execution of the Boston Pizza system according to the company manuals.

**New Store Openings**
- Arranges all aspects of the New Store Opening process from an operations standpoint.
- Supervises the store opening training team for all new Boston Pizza locations. This requires thorough knowledge of all aspects of the operating concept in order to effectively set up the new location.
- Participate as a member of the store opening team if required.

**Other Responsibilities**
- Recruit, train, evaluate and directly supervise the Corporate Trainers in the Eastern and Western regions.
- Prepare and oversee trainers’ scheduling.
- Monitor and ensure that trainers are adhering to all BPI corporate policies and procedures.
- Any special project or events which may be assigned by the Director of Operations from time to time.

**Skills Required**:

- Experience in a Corporate Training role is preferred;
- Must be available for extensive travel for extended durations;
- Great training and public speaking skills;
- Strong planning and organizational skills.
- Able to multitask, learn quickly, and adapt to different situations;
- Outgoing personality;
- Works well as part of a team;
- Excellent verbal and written communication skills;
- Comfortable presenting in front of large groups;
- Able to work independently;
- Able to handle challenging situations.
- Reliable method of transportation and valid driver’s license required.

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