Retail Excellence Training Manager

3 months ago

Mississauga, Canada Amplifon Full time

**Key Responsibilities**:
**People Management**
- Manage the training team, focusing on driving performance for Canada’s learning & development needs.
- Organize regular team meetings to align training priorities, team roles and activities, initiatives, etc.
- Ensure the development of the right capabilities and knowledge within the Training Team; supporting the growth of all team members
- Act as the initial “Master Trainer” in Canada; actively participating in the global co-design of training contents and the Train-The-Trainer activities
- Foster team spirit and collaboration in the team; driving results and motivating people

**Training Planning & Design**
- Partner with the Retail Excellence team to align business priorities and plan the right training programs based on capabilities to be developed that help solve business opportunities
- Based on Store Visit outcomes, partner with Senior Area Managers to discuss Shop Professionals KPIs and related skill gaps that define the Canada’s action plan
- Define annual and quarterly field training agenda and allocate the right resources; managing the retail training budget.
- Contribute to the design of the global contents; for local content, define the training contents’ development strategy according to a global framework and the delivery strategy (internal or external delivery)

**Training Delivery & Monitoring**
- Lead the implementation of Retail Training initiatives in Canada
- Ensure the successful roll-out within the field of the Sales change management required by global transformational programs
- Regularly track and monitor the outcomes of all training modules assigned to practitioners and their impact on the business.
- Liaise with managers to analyze and discuss if more training follow-up is required.
- Proactively collect and share best practices and results from the country with the Global Retail Training Community.

**Customer Experience Improvement**
- Guarantee a Customer-oriented approach, when planning, designing, delivering and monitoring training activities
- Ensure the Field Trainers support Shop employees in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol

**Qualifications in this role include, but are not limited to**:

- A bachelor's degree in human resources, business administration, education, or a related field is preferred.
- 5-7 years of progressive experience, preferably with a combination of talent management, learning and development, and/or instructional design experience, including content development (instructor-led and e-Learning course design and development)
- Proven success in delivering learning and development or talent management initiates within matrix/complex organizations, requiring coordination, alignment and interactions across several internal and external stakeholders, inclusive of vendors, peers, and cross-functional teams, etc.
- Demonstrated understanding and knowledge of retail sales and healthcare concepts and processes, ideally within segments/businesses with strong focus on providing service with outstanding customer experience
- Ability to identify and break down complex business problems and develop recommendations.
- Experience managing a team of trainers to ensure optimal territory training coverage
- Expertise building relationships with remote and global teams with a strong focus on communication, interpersonal skills and cross-functional problem solving.
- Strong ability to work autonomously, make decisions to move work forward and lead without authority.
- Healthcare, Retail, or Consumer Product Goods industry experience preferred.
- Proficiency with MSO365, including Excel and PowerPoint
- Proficiency with LMS systems and/or content authoring tools
- Experience with a project management tool such as Smartsheet or Project preferred

**Benefits Offered**
- Excellent Compensation & Benefits
- Flexible work arrangements to help support your work/life balance.
- Paid time off dedicated to volunteering and giving back to the communities where we live and work.
- Expand your experience by taking advantage of our global mobility opportunities.

**About Us**

Amplifon is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create mea

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