Client Service Associate
3 weeks ago
255 Queens Ave, Suite 1900 London Ontario,N6A 5R8
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
**Qualifications**:
- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of Financial/Retirement planning.
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
**Compensation and Benefits**:
$33,400.00 - $61,700.00
**Pay Type**:
Salaried & Commission
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working toge
-
Client Service Associate
2 weeks ago
London, Canada Assante Wealth Management Full time**Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...
-
Financial Client Service Associate
2 weeks ago
London, Canada Assante Wealth Management - The Andrews Group Full time**Position**: Financial Client Service Associate **Type of Work**: On-site, full-time, permanent **Location**: London, ON **About The Andrews Group** We are a collaborative wealth advisory business that offers “family office” services and superior level of client service. The Andrews Group’s goal is to have a significant, positive impact beyond just...
-
Associate Manager, Client Service Centre
6 minutes ago
London, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...
-
Associate d'Expérience Client
5 days ago
London, Ontario, Canada TD Full timeDétails du posteL'associate expérience client joue un rôle crucial dans la prestation de services bancaires de haute qualité. Vous travaillerez en étroite collaboration avec les collègues pour satisfaire les besoins variés des clients. Les responsabilités incluent :Gérer les transactions financières ;Aider les clients à choisir les produits et...
-
Client Service Associate
2 weeks ago
London, Canada BMO Financial Group Full time255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports the branch and team sales and service objectives by providing administrative assistance to deliver an exceptional customer experience. Works collaboratively within the branch and with business partners. - Contribute to the Investment Advisor's business objectives by building and maintaining client...
-
Client Services Associate
3 weeks ago
London, Canada BMO Full timeSupports the branch and team sales and service objectives by providing administrative assistance to deliver an exceptional customer experience. Works collaboratively within the branch and with business partners. - Executes sales and service activities which includes review of reports, follow-up on client inquiries, account maintenance. - Accepts and...
-
Client Service Associate
5 days ago
London, Ontario, Canada BFL CANADA Full timeAbout UsBFL CANADA is a trusted partner in Risk Management, Insurance Brokerage, and Employee Benefits consulting services, serving clients across North America.We have a long history of delivering exceptional results and building lasting relationships with our clients and employees.What We OfferWe provide a comprehensive range of benefits and opportunities...
-
Client Service Associate
2 weeks ago
London, Canada BMO Financial Group Full time255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...
-
Client Service Associate
1 week ago
London, Ontario, Canada Victorian Order of Nurses Full timeRequisition Details:Employment Status: Regular, Full-time (1.0 FTE)Program Name: Home SupportNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsOn-Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.Looking for a career in health care that provides you with an opportunity to make a...
-
Client Service Associate
2 weeks ago
London, Ontario, Canada Victorian Order of Nurses Full timeRequisition Details:Employment Status: Regular, Full-time (1.0 FTE)Program Name: SMARTNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsUnion/Bargaining Unit: OPSEUOn Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.Looking for a career in health care that provides you with an...
-
Client Service Associate
2 weeks ago
London, Canada VON Canada (Ontario) Full time**Requisition Details**: Employment Status: Permanent, Part Time (0.5 FTE) Program Name: Assisted Living Number of Hours Bi-Weekly: 37.5 Work Schedule: Days, Evenings, Weekends On-Call: Yes **Job Summary**: The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers...
-
Client Solutions Associate
2 weeks ago
London, Canada Gallagher Full time**Introduction**: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll...
-
Client Associate
3 weeks ago
London, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Experience Associate
7 days ago
London, Ontario, Canada Cavell Risk, Inc. Full timeAt Cavell Risk, Inc., we are seeking an exceptional Client Experience Associate to join our team. As a key member of our client services department, you will be responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service.Key ResponsibilitiesAid the Manager, Client Experience in...
-
Client Delivery Associate
2 weeks ago
London, Canada BMO Financial Group Full time270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....
-
Client Delivery Associate
2 weeks ago
London, Canada BMO Financial Group Full time270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....
-
Client Services Liaison
7 days ago
London, Ontario, Canada Banque Nationale du Canada Full timeFostering inclusion in an environment where each person's unique qualities are celebrated and valued is central to our commitments. As a Business Development Associate at Banque Nationale du Canada, you will have the opportunity to develop lasting business relationships with clients by providing exceptional service and developing tailored solutions to meet...
-
Client Solutions Associate
4 weeks ago
London, Canada Gallagher Full timeAbout Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will...
-
London, Ontario, Canada Scotiabank Full timeRequisition ID: 217910Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Be a part of this winning team……..Do you have a passion and/or history within the Agriculture industry?This exciting role contributes to the overall success of Agricultural Banking in a defined market area in Canada. You will...
-
Client Services Representative
3 weeks ago
london, Canada Specialized Recruiting Group -London, Ontario Full timeOur client in London is looking for a Client Services Specialist with a LLQP designation or interested in Insurance- Life and open to obtaining one. As a Client Service Specialist, you will play a crucial role in helping our advisors manage existing client relationships and forge new ones. This position presents an exciting opportunity for individuals with...
