Client Delivery Associate

5 months ago

London, Canada BMO Financial Group Full time

270 Dundas Street London Ontario,N6A 1H3

Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
- Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact.
- Actively listens to clients' concerns and diagnoses clients’ service needs.
- Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
- Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately documents client requests using the group’s tracking systems.
- Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Tracks collection of client service fees
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Executes work to deliver timely, accurate, and efficient service.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

**Compensation and Benefits**:
$35,700.00 - $66,100.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Client Delivery Associate

    3 months ago

    London, Canada BMO Financial Group Full time

    270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Contract Delivery Driver Opportunity

    3 days ago

    London, Ontario, Canada Delivery Contract Driver Full time

    Job OverviewWe are seeking a reliable and skilled Contract Delivery Driver to join our team. As a Contract Delivery Driver, you will be responsible for delivering packages and goods to clients in a timely and efficient manner.Key Responsibilities:Delivering packages and goods to clients in a timely and efficient mannerOperating a company vehicle safely and...

  • Directs Store Delivery Associate

    1 month ago

    London, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfloor in order to ensure a positive shopping experience to drive customer loyalty....

  • Directs Store Delivery Associate

    5 months ago

    London, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfloor in order to ensure a positive shopping experience to drive customer loyalty....

  • Delivery Associate

    4 weeks ago

    London, Ontario, Canada Sleep Country Full time

    About the RoleWe are seeking a skilled Delivery Associate to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our Operations team, you will play a vital role in delivering exceptional customer experiences by ensuring each purchase ends in a smile.Key ResponsibilitiesProvide outstanding customer service by delivering products to...

  • Reliable Courier Delivery Associate

    5 days ago

    London, Ontario, Canada Lovish Full time

    Job OverviewWe are seeking a reliable courier delivery associate to join our team at Lovish.

  • Client Service Associate

    5 months ago

    London, Canada Assante Wealth Management Full time

    **Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...

  • Associate Manager, Client Service Centre

    5 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Warehouse Associate

    5 months ago

    London, Canada Kerr Controls Smart Energy Ltd. Full time

    Kerr Smart Energy Limited is a leading distributor of Heating, Ventilation, Air Conditioning, Hearth Equipment and Supplies. We have an immediate opening for a dynamic, dedicated and highly motivated Warehouse Associate / Delivery Driver for our London Branch. We offer a competitive compensation package based on experience, qualifications and results. You...

  • Delivery Driver/warehouse Associate

    5 months ago

    London, Canada IgniteDrive Warehousing and Logistics Solutions Full time

    **Please join our team! If you’re interested in exploring career opportunities in logistics, warehousing (3PL) and delivery. The logistics industry is rapidly growing, and there’s an increased demand for skilled professionals who can manage the flow of goods from origin to consumption.** IgniteDrive Warehousing & Logistics Solutions is looking for a...

  • Financial Client Service Associate

    5 months ago

    London, Canada Assante Wealth Management - The Andrews Group Full time

    **Position**: Financial Client Service Associate **Type of Work**: On-site, full-time, permanent **Location**: London, ON **About The Andrews Group** We are a collaborative wealth advisory business that offers “family office” services and superior level of client service. The Andrews Group’s goal is to have a significant, positive impact beyond just...

  • Delivery Driver/warehouse Associate

    5 months ago

    London, Canada Johnstone Supply BB Trade Full time

    **Are you looking for a hands-on career opportunity as part of the supply team delivering quality HVAC/R solutions and leveraging our superior logistics network to deliver exceptional value, as well as a rewarding customer experience?** Johnstone Supply B & B Trade Distribution Centre is looking for a **Permanent Part Time (PPT) \Driver/ Warehouse Associate...

  • Pic Wealth Associate

    5 months ago

    London, Canada Scotiabank Full time

    Requisition ID: 198070 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of Job**: We are looking for a mobile Wealth Associate to our Private Investment Counsel offices in London, Ontario. The Wealth Associate role has been created as a means to develop client-focused talent in Private...

  • Delivery Specialist

    5 months ago

    London, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position: Delivery Specialist Status: Full-Time Dealership: Lexus of London Department: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with...

  • Client Service Associate

    5 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: **What you will do** - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration...

  • Delivery Person

    6 months ago

    London, Canada Shoppers Drug Mart Pharmaprix Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **What you’ll Do**: - Ensure timely delivery of prescription medicines and other products to customers - Ensure assigned paperwork is completed -...

  • Delivery Driver

    5 months ago

    London, Canada LKQ Corporation Full time

    **LKQ Canada **is looking for a **Delivery Driver **to join its team! LKQ is a fast-growing sustainable Fortune 300 company and the leader in the automotive repair industry. We provide automotive parts, accessories, PBE and technical services. With over 45,000 employees in 25 countries, LKQ is keeping you moving! LKQ Canada is looking for a dedicated and...

  • Business Support Associate

    6 days ago

    London, Ontario, Canada Pet Valu Full time

    Job OverviewPet Valu is seeking a highly organized and detail-oriented Business Support Associate to join our client services team. This role will provide essential administrative support to ensure the smooth operation of our business.

  • Pia Client Service Associate

    5 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430708BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD...

  • Pia Client Service Associate

    5 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 415504BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** TD...