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Bilingual Technical Specialist

2 months ago

Remote, Canada Intangles Full time

We are seeking a motivated and experienced bilingual English / French technical specialist with great communications skills to interact with our customers both in person and online, enabling the effective use of our solution.

As a member of the sales team, you will participate in presales activities, provide support to the sales team, and assist in writing proposals to ensure that our solutions are correctly specified.

Must be able to travel within Canada and US.

**About Us**:
Intangles is a technology-driven company that specializes in artificial intelligence and machine learning. We are focused on transforming the automotive industry by simulating the real-world environment into a virtual world using a Digital Twin concept. Our solutions analyze data using physics-based analytics and improve the prediction using Deep Learning. The team at Intangles are experienced professionals with a passion for innovation and excellence. We provide our clients with cutting-edge solutions that transform how companies do business.

We are a rapidly growing technology-driven company that has established a strong global presence and is expanding to North America. We are seeking talented individuals who are looking for a challenging opportunity with a start-up mentality but will also appreciate the support of established processes and an international support team. As part of our team, you will have the opportunity to work on cutting-edge technology and be part of a dynamic and innovative company culture. We offer a collaborative and inclusive work environment where your contributions will be recognized and rewarded. With our global reach, you will have access to a diverse team of experienced professionals who will provide you with the support and resources you need to succeed.

**Core Responsibilities and Accountabilities**:

- Interact with customers both in person and online to ensure they are able to use our solution
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Travel to customer businesses and assist in product installation of our telematics device into vehicles
- Input Fleet data into our platform
- Provide consistent reporting and escalate any issues
- Develop and maintain expertise on all products, systems and processes
- Collaborate with Marketing and Sales, department to improve customer experience and drive sales
- Participate in pre sale activities and support the sales team to ensure the product is being represented correctly
- Assist in writing proposals to ensure the solution is explained properly

**Job Requirements**:

- Possess a solid working knowledge of automotive mechanics
- Bachelor's degree or college diploma in engineering, heavy equipment, or automotive technician specialization
- 2-4 years of experience in customer service, sales, heavy-duty maintenance, or related field
- Excellent communication skills - both verbal and written
- Strong problem-solving and analytical skills
- Team player and willing to help others when required
- Able to work with diverse personalities and style
- Strong organizational/time management skills
- Strong interpersonal skills and relationship management
- Be passionate about what you do - take ownership of the customer interaction to ensure success
- Must be able to travel 25 % of the time within Canada, USA, and South America.

If you are looking for a challenging and rewarding career in a fast-paced and growing company, then **Intangles is the place for you**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Truck Mechanics: 2 years (required)

**Language**:

- French (required)

Willingness to travel:

- 75% (required)

Work Location: Remote

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