Current jobs related to Member Service Counsellor - Remote - CAA North & East Ontario

  • Fseap Affiliate Counsellor

    3 months ago

    Remote, Canada Family Services of Greater Vancouver Full time

    **JOB OPPORTUNITY: FSEAP Affiliate Counsellor - CONTRACTOR** Download PDF Job Posting here **FSEAP Affiliate Counsellor - CONTRACTOR **Competition #54-23 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client...

  • Volunteer Supervisor

    4 months ago

    Remote, Canada Oak Counselling Services Society Full time

    Join Our Team of Wonderful Counsellors and Make a Difference in Underserved Communities Volunteer Opportunity: Are you a Registered Clinical Counsellor (RCC), Canadian Certified Counsellor (CCC), or Registered Social Worker (RSW) looking to give back to the community? Oak Counselling Services Society is seeking dedicated and compassionate individuals like...

  • Account Executive

    3 months ago

    Remote, Canada Info-Tech Research Group International Full time

    As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling. **Major Responsibilitie**s - Create and execute sales and service activity plans. Manage...

  • Conseiller(ère) en Orientation Career Counselor

    3 months ago

    Remote, Canada Dialogue Full time

    **Votre rôle à titre de Conseiller(-ère) d’orientation** Dialogue est à la recherche d’un(e) Conseiller(-ère) d’orientation pour contribuer à sa mission d’aider les gens à améliorer leur bien-être. En étroite collaboration avec la Responsable des services aux membres, votre rôle consistera d’accompagner les client(e)s dans leur...

  • Clinical Counsellor

    4 months ago

    Remote, Canada Cadence Counselling Full time

    **About Us**: Cadence is a growing online counselling practice dedicated to providing exceptional counselling services to women in British Columbia. Our feminist, inclusive, and affirming approach allows us to make a meaningful impact in the lives of our clients. We are currently expanding our team and seeking passionate contract therapists to join us in...

  • Team Member Experience Manager

    4 months ago

    Remote, Canada Vermeer Canada Inc. Full time

    **Department**: Operational Services **Location**: Canada Since 2000, the Vermeer Canada team has been adding value to our customers’ businesses through our partnership and support our desire to help build sustainable and responsible communities. We are a family-oriented company that is passionate about the Vermeer brand and products. We value diverse...

  • Bilingual Mental Health Member Advocate

    4 months ago

    Remote, Canada Teladoc Health Full time

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let’s empower people everywhere to...

  • Volunteer Marketing Team Member

    4 months ago

    Remote, Canada Mishka Social Services Full time

    Mishka Social Services is seeking enthusiastic and creative individuals to join our Volunteer Marketing Team. The Marketing Team Members will play a key role in creating engaging content for our various social media platforms, helping to raise awareness about our organization, promote our programs and services, and engage with our online...

  • Wind Blade Repair and Inspection Technician Ii

    3 months ago

    Remote, Canada Rockwood Service Corporation Full time

    Position Summary: - Acuren and its affiliate entities are a leading provider of wind turbine rotor blade inspection, repair, and other services in North America. Combined with the use of rope access technology and inspection expertise, we provide a comprehensive inspection and repair solution for the wind industry._ **Position Details**: Acuren Wind Canada...

  • Board Member

    3 months ago

    Remote, Canada Move Me Foundation Full time

    **Job Title**: Board Member - Human Resources Specialist **Location**:Partially REMOTE, with some travel required within the Greater Toronto Area (GTA) **Posting Expiry Date**: Open until filled **Commitment**: Minimum of 8- 10 hours per week **Job Type**: Part-time Volunteer **Salary**: $0.00 **Reports to**: Board Team **About Move Me...

  • Prosper Project Coordinator

    5 months ago

    Remote, Canada PARO Centre for Women's Enterprise Full time

    **Reports to**: Lead Prosper Coordinator; PARO Management **Job purpose**: to coordinate all activities related to the development and execution of PARO’s Prosper initiative, including providing services and support to women entrepreneurs as per the project goals and outcomes. **Duties and Responsibilities** The Prosper Project Coordinator will be...

  • Level II Wind Blade Repair and Inspection Technician

    3 weeks ago

    Remote, Canada Rockwood Service Corporation Full time

    Position Summary                                                                                                           Acuren and its affiliate entities are a leading provider of wind turbine rotor blade inspection, repair, and other services in North America. Combined with the use of rope access...

  • Level II Wind Blade Repair and Inspection Technician

    3 weeks ago

    Remote, Canada Rockwood Service Corporation Full time

    Position Summary Acuren and its affiliate entities are a leading provider of wind turbine rotor blade inspection, repair, and other services in North America. Combined with the use of rope access technology and inspection expertise, we provide a comprehensive inspection and repair solution for the wind industry. Position Details: Acuren Wind Canada Inc. is...

  • Heavy Equipment Technician/apprentice

    4 months ago

    Remote, Canada CJ Equipment Sales & Service Full time

    If you are an Awesome licensed Heavy Equipment or Highly ambitious 3rd year Heavy Equipment Apprentice who wants to make great money working at an Amazing company, then keep reading! At CJ Equipment Sales & Service, we are looking for team members who mirror our passion for outstanding customer service, commitment to workplace safety, devotion to continuous...

  • Psychotherapists Supervisor

    3 months ago

    Remote, Canada Sakeenah Canada Full time

    **Therapist Manager** Every night, hundreds of Muslim women and children in Canada face homelessness, poverty, and trauma. Sakeenah seeks to provide a safe space for growth and empowerment for all of them. Sakeenah’s mission is to establish the largest network of sheltering projects which provide a safe a nurturing environment for Muslim women and...

  • Manager of Membership Services

    4 months ago

    Remote, Canada DKI Canada Ltd. Full time

    **About DKI Canada** DKI Canada is the leader in the Canadian property restoration industry with over 80 locations from coast to coast. DKI has pushed forward a green program focused on using environmentally sustainable cleaning products and mitigating risk in environmentally sustainable ways. DKI returns damaged property to its pre-loss condition quickly...

  • Customer Service Representative/administrative

    4 months ago

    Remote, Canada Mills & Mills LLP Full time

    **Position: Customer Service Representative/ Administrative Assistant** **Reports To: LegalShield Administrative Manager** **_Who We Are_** Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are **_Integrity, Competence, Initiative, Cooperation, Respect and Care_**. For us, there...

  • Customer Service Representative/administrative

    4 months ago

    Remote, Canada Mills & Mills LLP Full time

    **Position: Customer Service Representative/ Administrative Assistant** **Reports To: LegalShield Administrative Manager** - **Who We Are**_ Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are _**Integrity, Competence, Initiative, Cooperation, Respect and Care**_. For us, there...

  • Bilingual Customer Service Representative

    3 months ago

    Remote, Canada Mega Group Inc. Full time

    Are you ready to be a part of something bigger? As one of Canada’s Best Managed Companies, Mega Group values the talents and abilities of our employees and seeks to foster an open, cooperative, and flexible environment in which employees can thrive. Being a proudly Canadian company means we're always looking for smart, enthusiastic, and passionate team...

  • Service Coordinator

    3 months ago

    Remote, Canada SOUSA Convoy Ltd Full time

    FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us. If you desire to be a part of a team that has been servicing customers for over 35 years and becoming successful...

Member Service Counsellor

4 months ago

Remote, Canada CAA North & East Ontario Full time

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**Job Title: Member Service Counsellor**

**Term: Full-Time, Permanent**

**Location: Work-From-Home**

**Job Summary**:
Within the Travel Services Call Centre, the Member Service Counsellor provides expert guidance to Members, addresses inquiries, resolves issues, and ensures overall customer satisfaction. They actively promote the benefits of CAA memberships and services, sell CAA memberships, sell Travel Insurance, and manage Member account updates.

The Member Service Counsellor engages in proactive outbound calls to ensures data accuracy and enhancement, executes promotional campaigns, and skillfully handles membership inquiries. They possess excellent customer service skills and thorough knowledge of CAA Member Benefits.

The Member Service Counsellor participates in lead generation activities, responding to Member inquiries, and scheduling appointments with Travel Consultants and Home & Auto Insurance Agents. They possess excellent communication skills, strong organizational skills, and the ability to work autonomously with mínimal supervision.

**Responsibilities**:
Inbound Membership Service:

- Efficiently manage member account updates, including personal information changes, billing preferences, and communication preferences.
- Provide outstanding service to members by addressing inquiries, resolving issues, and offering expert guidance on CAA products and services.
- Promote and sell CAA memberships, including upgrades, automatic renewal options, and additional associate memberships to eligible prospects and existing members.

Travel Insurance Sales:

- Offer and sell travel insurance policies to Members, providing guidance on selecting insurance options that align with their specific needs.
- Present pricing options and financial breakdowns transparently to clients.
- Process payments, deposits, and refunds in accordance with company policies and industry standards.
- Maintain accurate financial records and documentation.

Outbound Member Engagement:

- Initiate outbound calls with the goal of proactively enhancing Member engagement and satisfaction.
- Ensure the accuracy and completeness of Member information through data clean-up activities. Including welcoming new Members, issuing renewal reminders, addressing lapsed memberships, and efficiently managing payment declines.

**Requirements**:
Education and Experience
- Travel Industry Council of Ontario (TICO) certification is required.
- Proven experience of one (1) year in a retail customer service or sales role
- Previous experience within a call centre environment is an asset.
- Demonstrated knowledge of CAA Member Benefits

Technical Skills:

- Proficient in Microsoft Product Suite (e.g., Word, Excel, PowerPoint)
- Familiarity with CRM and database software
- Familiarity with Telephony systems

Organizational Skills:

- Attention to detail and the ability to multitask in a fast-paced environment:

- Ability to manage multiple client requests and administrative tasks while maintaining customer service excellence.

Personal Attributes:

- Exceptional interpersonal and customer service skills
- Detail-oriented and accuracy-driven
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment.
- Self-motivated with the ability to work with mínimal supervision.

**Compensation**
- Wage: $18.59 per hour
- Generous Sales Commission Structure
- Health & Dental B