Saas System Administrator

6 months ago

Ottawa, Canada Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an **SaaS System Administrator **to join our team in NoAM. Lightspeed is looking for a Systems Administrator to join our rapidly scaling team. In this role, you will have the opportunity to drive adoption of the latest and greatest IT and SaaS technologies while supporting the organization's growth. You will be responsible for the end-to-end management and execution of Lightspeed's IT platforms, 3rd party systems, and security needs. In addition to owning and executing all aspects of our IT strategy, you will also provide 3rd line support to our employees and will give key coaching and support to fellow junior IT staff, helping them grow into potential Systems Administrators.

**What you'll be doing**:

- Maintain and improve Lightspeed's core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, Jamf, OneLogin, CrowdStrike Falcon, and other platforms.
- Drive the evolution and continuous improvement of IT life-cycle processes; automate hardware and software provisioning, manage users and permissions, and work with the People and Culture teams to ensure a seamless experience.
- Automate processes using a low-code/no-code platform (Workato)
- Integrate and automate SaaS via API
- Handle sensitive information with sound judgement; implement and maintain effective security systems to reduce business risk.
- Develop audit-proof systems and records; create quality control and assurance processes to prevent and check errors.
- Juggle multiple projects and demands effortlessly; meet Lightspeed's SLAs for issue response and resolution.
- Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
- Provide day-to-day support to Lightspeed employees; address technical questions, troubleshoot issues with vendors, and provide coaching on Lightspeed's IT systems.

**What you need to bring**:

- 5+ years of hands-on experience in information technology, ITIL/ITSM, and/or technical operations, preferably at a high-growth start-up
- Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services
- Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently
- Experience with IAM solutions and best practices
- Experience with automating complex workflows
- Programming experience, such as Python, Bash or Powershell
- Programming experience with low-code / no-code environments

**Even better if you have**:

- Experience with Amazon Web Services (AWS), PureCloud, Slack, Workato, Zoom
- Understanding of networking concepts such as VPN, DNS, DHCP, SMTP, HTTP, SSL, OSI
- Experience with SOX, SOC1, SOC2 Compliance and GDPR/CCPA
- Proven experience managing & automating employee onboarding and offboarding processes
- Demonstrated a high level of detail orientation and organizational skills
- Highly collaborative and team-oriented; comfortable leading cross-functional projects
- A customer-centric approach to end-user support; able to explain technical concepts clearly to a variety of technical and non-technical stakeholders across an organization
- Passion for identifying and mitigating potential data and system security threats through creative problem-solving
- Systems-oriented thinker, motivated by solving complex problems and building scalable processes
- Excellent English written & verbal communication skills

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Health Insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Online Mental Health Resources

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check

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