Junior System Analyst

3 weeks ago

Ottawa, Ontario, Canada Assent Full time

Job Title: Junior System Analyst

Job Summary: We are seeking a highly motivated and detail-oriented Junior System Analyst to join our IT Support team at Assent. As a Junior System Analyst, you will be responsible for providing world-class support to our team members, troubleshooting technology issues, and creating knowledge base articles.

Key Responsibilities:

  • Provide systems support to Assent Inc. stakeholders
  • Provisions and management of systems accounts and the review of such accounts as set out in the Account Review policy
  • Monitoring of systems as outlined in the System Monitoring policies
  • Monitoring various processes and reporting status
  • Assists in the development of procedural manuals and trains users on requirements for automated systems;
  • Ensuring high quality IT asset management
  • Administration of Assent's SaaS tools contracts
  • Responsible for ensuring technology systems and services procurement processes adherence
  • Participating in preparation and execution of ISO quality management audit process within the scope of IT responsibilities
  • Assists in the day-to-day office administration; Prepares and keeps departmental records and reports
  • Working closely with Assent security team and following up and resolving various security puzzles and issues
  • Working closely with System Analysts and filling in some of their duties in their absence
  • Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent's organizational values
  • Follow guidance set out by corporate security policies and standards;
  • Ensure departmental security processes and procedures are followed where applicable.

Requirements:

  • College Diploma/ Bachelor's degree in an IT discipline.
  • 2 years of experience in systems analysis, business or solution architecture, business analysis, business process reengineering and/or process improvement.
  • Excellent oral and written communication skills and must be detail oriented.
  • Ability to effectively solve problems.
  • A true team player who maintains a positive attitude in a dynamic environment.
  • Must be able to effectively and professionally communicate to management, peers and customers as well as demonstrate sound judgment/reasoning skills.
  • Experience with the following SaaS systems and services is desirable: Atlassian apps, JAMF, Automox, Productiv and Vendr.

What We Offer:

  • A competitive base salary
  • A corporate bonus program
  • Retirement savings options
  • Comprehensive benefits packages
  • Flexible work options
  • Volunteer days
  • Opportunities to get involved in corporate giving initiatives
  • Professional development days

Why Work at Assent:

We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

We believe that you and your family's well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

We are a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays.

We are looking for outstanding team members to join our mission.

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