Property Administrator

2 weeks ago

Ottawa, Canada Inside Edge Properties Full time

**Project Administrator - Inside Edge Properties Ltd.**

**About the Company**

Inside Edge Properties (IEP) is a premium, full-service real estate management company that brings innovative and strategic thinking to the commercial real estate industry in the greater Ottawa area.

Our reputation is founded on integrity, expertise, and an unwavering commitment to client satisfaction. We’re proud to be a long-standing and trusted service provider to many of the region’s most successful commercial real estate owners and tenants.

**The Role**

**Key Responsibilities**
- Act as the main point of contact between landlord and tenant. Monitor tenant feedback and issues, informing the Property Manager and Building Operations Manager of complex or escalated issues.
- Respond to inquiries from tenants, service providers, and contractors, redirecting issues to the appropriate staff member for action and resolution when necessary.
- Coordinate between IEP staff, tenants, and vendors / service providers, providing assistance with scheduling, work orders, quotes, invoices, and service contracts.
- Create and maintain digital property and tenant files in Sharepoint and Yardi.

**Detailed Duties**
- Utilize, and maintain proficiency with, various Yardi modules for tenant communication, vendor management, and work orders.
- Utilize task management software to monitor and coordinate including tenant move-in / move-out, new property onboarding, and vendor work.
- Create and provide notices to tenants on a wide variety of topics, including inspections, site visits, building reviews/repairs, payments due, etc.
- Update and maintain preventative maintenance system and track/report utility readings where necessary.
- Assist in the management of the building/parking access card system and maintain up-to-date records of all card/permit holders.
- Assist the Property Manager with assembling estimates from contractors/trades and providing quotes to tenants.
- Contribute to the production of various reports, including monthly reports for clients, key performance indicator reports, annual budgets, leasing, projects, and operations reports.
- Track service contract renewal dates and monitor for upcoming expiries; assist in service contract implementation, coordinating tenders, and job showings.
- Assist the Property Manager with ensuring compliance with lease provisions.
- Track tenant certificates of insurance and request updated certificates upon expiry.
- Coordinate and attend meetings, site visits, and prepare meeting agendas/minutes as required.
- Assist Property Manager with A/R collection, in conjunction with the finance team when required.

**Skills and Qualifications**
- Degree or diploma in business, real estate, or a related field.
- 2+ years of experience in commercial property administration or experience that would be considered equivalent.
- Excellent communication skills with the ability to interact with a variety of tenants and stakeholders.
- Ability to provide a customer service-oriented approach when interacting with tenants, landlords and IEP team members.
- Exceptional organizational skills with the ability to prioritize multiple requests and deadlines.
- Ability to adapt to new processes and work accurately in a fast-paced environment.
- Valid driver’s license and reliable access to a personal vehicle.

**Remuneration & Benefits**

Our company offers a competitive compensation package including base salary, performance-based variable pay, pension, and comprehensive benefits.

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