Current jobs related to Advisor - System Availability Management (Itsm) - Anjou - Intact

  • Advisor - System Availability Management (Itsm)

    3 months ago

    Anjou, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Itsm Advisor

    4 months ago

    Anjou, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Collections Advisor

    3 months ago

    Anjou, Canada Scotiabank Full time

    Requisition ID: 188036 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Cdlsi Collections Advisor 18 Months Contract

    3 months ago

    Anjou, Canada Scotiabank Full time

    Requisition ID: 182396 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Human Resources Advisor

    3 months ago

    Anjou, Canada POWRMATIC OF CANADA Full time

    POWRMATIC of Canada Ltd. is the most respected distributor of residential, commercial, and industrial equipment in Eastern Canada. For nearly 80 years, we have set the standards of quality for the HVAC, electrical, and fireplace industries and take pride in relying on a reliable and dedicated workforce trained to deliver a trustworthy level of service. With...

  • Customer Compliance Advisor

    3 months ago

    Anjou, Canada Telecon Full time

    **SUMMARY**: Telecon is looking for an energetic and career minded individual to take on the position of Customer Compliance Advisor. This full-time, permanent opportunity includes health benefits, a company match RRSP plus opportunities for growth in addition to a terrific work environment! **RESPONSIBILITIES**: - Client compliance updates: yearly...

  • Wealth Management Assistant

    2 weeks ago

    Anjou, Canada Desjardins Full time

    Temporary position for 6 months. As a wealth management assistant, you will play a key support role for the advisor or a team of advisors, carrying out all the administrative and operational tasks involved in managing the 360 offer. Your role is to implement, from an operational point of view, the solutions proposed by the advisors, in collaboration with...

  • Inside Sales Supervisor

    3 weeks ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    Job SummaryAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.We are seeking a highly skilled Sales Team Lead to supervise the activities of our Inside Sales Team and...

  • Inside Sales Supervisor

    3 weeks ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    Job SummaryAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.We are seeking a highly skilled Sales Team Lead to supervise the activities of our Inside Sales Team and...

  • Service Associate

    4 months ago

    Anjou, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! **Summary** The Service Associate is responsible for customer service, and work flow management similar to service writing, and administration in a shop environment. **Essential Functions** - Performs customer relationship activities to include customer interface, issue...

  • Business Advisor

    3 months ago

    Anjou, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Responsable en Formation de La Gestion Des

    3 months ago

    Anjou, Canada Ryder System Full time

    **Résumé** Le responsable en formation de la gestion des opérations soutiendra le processus de gestion de l’atelier et contribuera à la réduction des coûts, à la fidélisation de la clientèle et aux initiatives basées sur des mesures. Cela exige que le stagiaire en gestion travaille de manière transversale entre les opérations, la gestion des...

  • Bilingual Sales Supervisor

    1 week ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Bilingual Inside Sales Supervisor to join our team at Waste Management Canada. As a key member of our sales team, you will be responsible for supervising the activities of the Inside Sales Team and providing a high level of expertise in the sale of Waste Management services to customers.Key...

  • Bilingual Sales Supervisor

    1 week ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Bilingual Inside Sales Supervisor to join our team at Waste Management Canada. As a key member of our sales team, you will be responsible for supervising the activities of the Inside Sales Team and providing a high level of expertise in the sale of Waste Management services to customers.Key...

  • Bilingual Inside Sales Supervisor

    3 months ago

    Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Supervises the activities of the Market Area's Inside Sales Team and provides a level of...

  • Bilingual Inside Sales Supervisor

    3 months ago

    Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...

  • Bilingual Inside Sales Supervisor

    2 weeks ago

    Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...

  • Bilingual Inside Sales Supervisor

    3 months ago

    Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...

  • Client Relations Specialist I

    1 month ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    Equal Opportunity Employer: Waste Management Canada is committed to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Position Overview: The Client Relations Specialist I - Bilingual (IAM - TEAM) is...

  • Sales Team Supervisor

    2 weeks ago

    Anjou, Quebec, Canada Waste Management Canada Full time

    **Job Summary**We are seeking a highly skilled Sales Team Supervisor to join our team at Waste Management Canada. As a Sales Team Supervisor, you will be responsible for supervising the activities of our Inside Sales Team and providing a level of experience and expertise in the sale of Waste Management services to customers.**Key Responsibilities**Supervise...

Advisor - System Availability Management (Itsm)

4 months ago

Anjou, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

**Specialist, service management** ensures that standardized methods and procedures (ITIL v3, Kepner-Tregoe) are used for efficient and prompt handling of all problems in order to minimize the impact of problem upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.

As a senior, he or she should coordinate and manage several Service Management activities within the ITSM team.

The range of activities and tasks to be undertaken by an ITIL Problem Manager include:

- Manages the Problem Management process tasks in adherence with global and local requirements
- Coordinates and manages the Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs
- Escalates risks and issues to the Problem Management leads
- Supports Problem Management reporting (KPIs and customer SLAs)
- Leads & manages the Problem Management Global and Regional Process Champions in driving Service management best-practice and ITIL process standardization
- Manages the Enterprise-wide Problem Management program in identifying and planning for Problem Management process improvement projects
- Drives implementation of standard execution of the Problem Management process
- Manages the Enterprise-wide Problem Management in driving cross-practice process standardization
- Manages the Enterprise-wide Problem Management in standardization to enable Operations Optimization
- Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs
- Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
- Is responsible for acting as an escalation point to expedite problem resolution.
- Is responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
- Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
- Ensures quality of Known Error record and the Knowledge Database
- Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfillment and involves Supplier Management when necessary
- Conducts Post Resolution Review of critical problems and supports to follow up of their activities together with Service Level Manager
- Ensures that Problem Management KPIs are reported and their targets met
- Builds awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Expert
- Act as prime for problem management administration activities
- Provide assistance to Change Management.

**Qualifications**:

- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- 3-5 years experience of Change/Incident/Problem Mgmt or Project Mgmt experience
- Knowledge of Incident/Problem/Change Management frameworks such as ITIL v3/v4, Kepner-Tregoe, or ISO 9000:2000 (certification is an asset).
- Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company
- Strong influencing and relationship management skills
- Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- High level of IT literacy - MS Office (Word, Excel, PowerPoint)
- Ability to speak & write in both English/French.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase