Revenue and Collections Manager

2 months ago

St Catharines, Canada City of St. Catharines Full time

**Join us to shape the future of St. Catharines**

**About the City**:
In the city of St. Catharines, we are committed to realizing the vision outlined in **The City of St. Catharines - Strategic Plan 2023 to 2027**. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

**About the Role**:
Reporting to the Associate Director, Financial Management Services, the Revenue and Collections Manager is responsible for the collection of tax, water and accounts receivable accounts in arrears, including the tax registration process, assisting with the development of revenues budgets and related financial and variance reporting, and the day to day management and supervision of tax and water finance staff in partnership with the Billing Manager. This role is also responsible for the oversight and management of Parking Services.

**What You Will be Doing**:

- (These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements)._
- Supervise, organize, train, develop, motivate, and manage the performance of the Collections section to ensure compliance with policies, procedures, and systems and to ensure divisional goals and objectives are met.
- Support Parking Services, including providing strategic guidance and leadership to the section, the review of escalated complaints/issues and provide assistance and oversight to the Parking Supervisor on budget development and financial reporting.
- Manage the tax registration process for properties in tax arrears, including conducting public tender for the sale of registered properties which also includes the management of the relationship with the third-party service provider.
- Develop, recommend, implement and monitor all collections related policies and procedures.
- Resolve and respond to public inquiries and complaints with tact and diplomacy.
- Negotiate various payment arrangements.
- Ensure outstanding accounts are reviewed and analyzed regularly, accounts are escalated for additional collection methods, and reviewing account write-off recommendations.
- Assist with budgets, including calculating the tax rates, and analyze revenue collections and trends, prepare revenue forecasts for variance reports and budgets.
- Prepare the tax schedules of the annual Financial Information Return and assist with other year-end working papers to support the year end audit.
- Provide input on system upgrades/replacements, identifying opportunities for technology to create efficiencies or improve processes.
- Provide recommendations and presentations to SLT and Council related to water, tax, parking and the Administrative Monetary Penalty System (AMPS).
- Prepare reports and correspondence to SLT and Council regarding write off of uncollectible accounts and property tax registration and tax sale updates.
- Research and remain current on best practices, legislative changes and technology related to municipal taxation, water and parking revenue collections.
- Perform other related duties as assigned.

**About You**:
**Qualifications**:

- Completion of a University Degree in Accounting, Business Administration, Commerce, Finance or a related field.
- Chartered Professional Accountant (CPA) designation in good standing.
- Seven (7) years of progressive experience, in areas including collections, accounting and financial reporting.
- Municipal Tax Administration Program (MTAP) offered through the Ontario Municipal Tax and Revenue Association.
- Certified Municipal Tax Collector (CMTC) certification is considered an asset.
- Municipal Accounting and Finance Program (MAFP) and Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) are considered an asset.
- Excellent working knowledge of and proficient ability to interpret Acts and regulation such as the Municipal Act, 2001, Public Utilities Act, Highway Traffic Act, Municipal Freedom of Information and Protection of Privacy Act, etc.

**Skills**:

- Demonstrated leadership skills, with the ability to manage, support and mentor a team.
- Well-developed interpersonal, communication, negotiation and conflict resolution skills
- Proven ability to work in a team environment, liaise with key internal and external stakeholders to function effectively with mínimal supervision.
- Advanced knowledge of Microsoft Office, with extensive knowledge of Excel.
- Experience working with billing software and enterprise resource planning (ERP) systems.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**Other Requirements**:

- Ability to travel between City work locations is required.

  • Fitness Revenue Growth Manager

    1 week ago

    St. Catharines, Ontario, Canada World Gym Full time

    **About World Gym**At World Gym, we are dedicated to providing a supportive environment for our members to achieve their fitness goals.We are seeking an experienced and motivated Fitness Revenue Growth Manager to join our team.**Job Summary:**The Fitness Revenue Growth Manager will be responsible for generating club personal training revenue through...

  • Legal Collections Manager

    2 weeks ago

    St. Catharines, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Legal Collection Manager to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The Legal Collections Manager has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job...

  • Revenue Administrator

    5 months ago

    St. Albert, Canada St. Albert Centre - Primaris REIT Full time

    **Revenue Administrator**: Primaris REIT is currently hiring a dedicated and enthusiastic Revenue Administrator to join our team at our St. Albert Centre in Alberta. If you have a background in accounting, have an understanding of property management and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Collection Administrator

    5 months ago

    St. Catharines, Canada Meridian OneCap Credit Corporation Full time

    **_At Meridian_**_ _**_our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are_**_._** About Meridian OneCap Meridian OneCap Named Winner of the 2022 ELFA Operations & Technology Excellence Award **_ About this...

  • Retail Data Collection Associate

    5 months ago

    St. Catharines, Canada CROSSMARK Canada Inc. Full time

    As a member of the **CROSSMARK Data Collection Team** you will be responsible for collecting and transmitting data gathered from retail stores using a hand-held device. The role will require meeting defined standards of work volume, quality, accuracy, completeness and meeting timelines while communicating effectively with store management and coworkers. **A...

  • Sales and Revenue Strategist

    2 weeks ago

    St. Andrew's, Canada Marriott Full time

    The Sales and Revenue Strategist will be responsible for leading the sales and marketing efforts of the hotel to maximize revenue. The incumbent will oversee the sales team, coordinate marketing initiatives, and drive revenue growth.Key Responsibilities:Develop and implement a sales and marketing strategy to achieve revenue objectives.Manage the sales team...

  • Museum Collections Assistant

    5 months ago

    St. Catharines, Canada City of St. Catharines Full time

    **Duties and Responsibilities**: Maintain comprehensive and accurate collection records and the storage of artifacts. Organize, arrange and accession artifacts and archival materials, and prepare catalogue classifications and finding aids. Store artifact and manage locations by means of up-to-date inventory controls. Carry out research applicable to...

  • Collection Portfolio Manager

    1 week ago

    St. John's, Newfoundland and Labrador, Canada 09 Irving Oil Limited Full time

    At 09 Irving Oil Limited, we are seeking a skilled Collection Portfolio Manager to join our team.Job Description:This is an exciting opportunity for a results-driven individual to work in a dynamic environment where you will be responsible for managing credit risk and optimizing collection outcomes.Key Responsibilities:Develop and implement strategies to...

  • Resort Specialist

    5 months ago

    St. Catharines, Canada Great Blue Resorts Full time

    Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and...

  • Restaurant Operations Manager

    4 weeks ago

    St. Catharines, Ontario, Canada Eddies subs and chicken Full time

    We are seeking a highly motivated Restaurant Assistant Manager to join our team at Eddies subs and chicken. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including managing staff, maintaining high standards of customer service, and contributing to the overall success of our...

  • Credit and Collections Manager

    5 months ago

    St. Albert, Canada Colas Full time

    **Subsidiary**:Colas Western Canada Inc. **Position Overview**: **Position**: Credit and Collections Manager **Job Location**:St. Albert, AB (250 Carleton Drive) **Department**: Finance **Reports to**: Corporate Controller **Key Responsibilities**: - Management and leadership of credit and collections department for Western Canada. - Implementation,...

  • Credit and Collections Manager

    6 months ago

    St. Albert, Canada Colas Rail UK Full time

    **Subsidiary**:Colas Western Canada Inc.- Position Overview**Position**: Credit and Collections Manager **Job Location**:St. Albert, AB (250 Carleton Drive) **Department**: Finance **Reports to**: Corporate Controller - Key Responsibilities- Management and leadership of credit and collections department for Western Canada. - Implementation, process...

  • Restaurant Operations Manager

    4 weeks ago

    St. Catharines, Ontario, Canada Eddies subs and chicken Full time

    We are seeking a skilled Restaurant Assistant Manager to join our team at Eddies subs and chicken. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and maintaining a clean and safe environment for our guests.RequirementsEducation: Secondary (high) school...

  • Operations Manager

    5 months ago

    St. Catharines, Canada Via Full time

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As an **Operations Manager** on...

  • Operations Manager

    6 months ago

    St. Catharines, Canada Via Full time

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As an **Operations Manager** on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative...

  • Collection Agent

    6 months ago

    St. Catharines, Canada Dixon Commercial Investigators Full time

    If you are a highly motivated professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, then consider joining the Dixon Team! Our company thrives on a “Team” first environment where new employees will always get the support they need to be successful with our ongoing training program...

  • Collection Agent

    6 months ago

    St. Catharines, Canada Dixon Commercial Investigators Full time

    If you are a highly motivated professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, then consider joining the Dixon Team! Our company thrives on a “Team” first environment where new employees will always get the support they need to be successful with our ongoing training program...

  • Collections Officer

    6 months ago

    St. Catharines, Canada Dixon Commercial Investigators Full time

    If you are a highly motivated professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, then consider joining the Dixon Team! Our company thrives on a “Team” first environment where new employees will always get the support they need to be successful with our ongoing training program...

  • Collections Officer

    2 months ago

    St. Catharines, Canada Dixon Commercial Investigators Full time

    If you are a highly motivated professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, then consider joining the Dixon Team! Our company thrives on a “Team” first environment where new employees will always get the support they need to be successful with our ongoing training program...

  • Collection Agent

    6 months ago

    St. Catharines, Canada Dixon Commercial Investigators Full time

    If you are a highly motivated professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, then consider joining the Dixon Team! Our company thrives on a “Team” first environment where new employees will always get the support they need to be successful with our ongoing training program...