Credit and Collections Manager

2 weeks ago

St Albert, Canada Colas Full time

**Subsidiary**:Colas Western Canada Inc.

**Position Overview**:
**Position**: Credit and Collections Manager
**Job Location**:St. Albert, AB (250 Carleton Drive)
**Department**: Finance
**Reports to**: Corporate Controller

**Key Responsibilities**:

- Management and leadership of credit and collections department for Western Canada.
- Implementation, process improvement, and automation within department.
- Formalization of credit policies and procedures.
- Ensuring credit policies and procedures are followed according to established guidelines, company policy and applicable legislation.
- Interactions with different internal and external agencies for escalations on more complex accounts.
- Assists and participates in continuous process improvements.
- Responsible for metrics, analysis, report generation, and KPIs.
- Maintain strong working knowledge of applicable regulations, legislation and compliance issues, and changes made.
- Continuous monitoring and follow up of outstanding accounts receivable with customers and Divisions.
- DSO reduction initiatives.
- Daily monitoring of COD accounts when outstanding balances exist.
- Assist in troubleshooting, identifying, and resolving billing problems and customer concerns.
- Training department administrator(s).
- Main contact to associated credit bureaus.
- Annual reviews of customer credit on an as needed basis.
- JDE and JWS customer set up (secondary).
- Communicating to customers and divisional contacts on formal notice of customer approval or denial.
- Management of accounts receivable shared Outlook mailbox.
- Working with Vice Presidents, Controllers, and other key stakeholders to identify and solve potential collection problems.
- Working with legal department on risk mitigation and potential claims and/or payment demand requests.
- Working with accounting department on payment inquiries/discrepancies and customer payment method.
- Oversight and review of integrity, standardization, and clean up of master customer data.
- Development and maintenance of all accounts receivable related Standard Operating Procedures.
- Submission and follow up of ideas to AHA for software or IS improvements.
- Travel as required.
- Other projects assigned by Corporate Controller, VP Finance, or President.

**Qualifications**:

- Certified Credit Professional (CCP) certification required and in good standing.
- 7+ years’ comparable collections experience within a credit and collections department.
- Minimum 5 years managerial experience.
- Intermediate accounting knowledge.
- Experience within the construction industry is strongly preferred.
- Knowledge of PPCLA and its impact on the accounts receivable/collections management.
- Familiarity with credit reports, third party collections and credit recommendations.
- Attention to detail and high level of accuracy.
- Working knowledge of JD Edwards considered an asset.
- Strong interpersonal and organizational skills.
- Clear and effective communication skills
- Strong customer service skills.
- Ability to meet deadlines and work under pressure.
- Strong proficiency with Microsoft Word, Outlook, and Excel.
- Ability to work in a fast paced, collaborative, and team-based environment.
- Adaptability to a changing work environment.
- Ability to work autonomously.

**ABOUT COLAS**
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.

Backed by our network of Colas companies across Canada and the Colas Group worldwide, Colas offers a wide range of innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.

**Join the largest transportation infrastructure group in the world and help connect Canada.**

**DIVERSITY IS IMPORTANT TO US**
At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.

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