Customer Service Representative

1 week ago


Chelmsford, Canada Rocvent Inc Full time

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Able to address returns, refunds, and shipping tracking numbers

Customer Service Requirements and Qualifications
- High school degree or equivalent
- Speaking French & English is an asset
- Previous experience in customer support, client services, sales, or a related field is an asset.
- Excellent at communicating over the phone and handling phone systems
- Excellent Computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts. Sage 300 erp is an asset.
- Strong Excel Skills
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for positive customer experience and resolution

**Rocvent Inc is major manufacturer of Mine Ventilation Systems and presently seeking a Customer Service Representative to join our team in Chelmsford, ON. The hourly rate will be based on experience we do offer a great benefit package along with a great pension plan. Applicants must have the following in order to apply. We thank you and look forward to receiving your resume**

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chelmsford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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