Customer Service Representative
5 months ago
**Key Areas of Responsibility and Associated Duties**
- Answer incoming calls from customers, providing excellent customer service and accurate information regarding the company’s products and services
- Create job/sales orders
- Receiving, check and process purchase orders and paperwork
- Provide support and answer questions from customers in relation to incoming jobs
- Send order acknowledgements to customers
- Issue jobs for production, repairs, and field services, according to demands generated from finished goods stock requirements and planned or unscheduled job shop related activity using B&D computer programs
- Create and maintain monthly and annual jobs from JobBOSS
- Maintain accurate filing systems, both in hard and soft copy
- Provide administrative support to the Engineering team
- Provide and maintain the Sales CRM System Dynamics 365
**Minimum Education**
- High school diploma or equivalent
- College diploma in a related field preferred
**Minimum Experience**
- One year of experience in a related field preferred
- Experience working in an ISO quality environment is required
- Experience working with customers and providing excellent customer service required
- Manufacturing experience a definite asset.
- Quoting experience preferred
**Skills and Abilities**
- Strong organizational, planning and time management skills
- Ability to work cooperatively and willing to assist others
- Strong mathematical skills
- Attention to detail in all areas of work
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Self-motivated with the ability to work under pressure independently or within a team in a fast pace environment
- Knowledge of Health and Safety Regulations as outlined in the Occupational Health and Safety Act and maintains a strong commitment to the B&D Manufacturing Safety Program at all times
**Working Conditions**
- Work requires both a flexible schedule and hours to fulfill job requirements based on workload demands
- Work involves frequent movements regularly requiring the use of wrists, hands, and/or fingers
- Work involves a considerable amount of sedentary work; sitting most of the time or standing
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$22.00 per hour
Expected hours: 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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