Customer Service Representative

4 weeks ago

Chelmsford, Canada Assured Automotive Full time

**Company: Assured Automotive**

**Job Description**:
The **Customer Service Representative** is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. The Customer Service Representative will also have estimating responsibilities such as creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
- Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
- Confirms car rental information and updates ASE with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
- Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Create estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
- Assess the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.

**Education and/or Experience Required**
- High School Diploma
- Minimum: 1 years’ experience in a similar role.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._
- #AASJ_

Compensation Details

**Salary**:
$43,000 - $60,000/year

Compensation is commensurate with skill, education and experience.

  • Customer Service Representative

    1 month ago

    Chelmsford, Canada Espanola Animal Hospital Full time

    _**We are looking for the perfect Customer Service Representative to join our team. We are seeking a friendly and organized individual who loves animals and enjoys speaking with our clients.**_ - **As the first point of contact for our hospital, you will play a crucial role in providing excellent customer service and creating a positive impression for our...

  • Customer Service Representative

    4 weeks ago

    Chelmsford, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: The **Customer Service Representative** is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure...

  • Customer Service Representative

    5 months ago

    Chelmsford, Canada B&D Manufacturing Full time

    **Key Areas of Responsibility and Associated Duties** - Answer incoming calls from customers, providing excellent customer service and accurate information regarding the company’s products and services - Create job/sales orders - Receiving, check and process purchase orders and paperwork - Provide support and answer questions from customers in relation to...

  • Customer Service Representative

    3 months ago

    Chelmsford, Canada Espanola Animal Hospital Full time

    _**We are looking for the paw-purfect Customer Service Respresentative to join our team. We are seeking a friendly and organized individual who loves animals and enjoys speaking with our clients.**_ - **As the first point of contact for our hospital, you will play a crucial role in providing excellent customer service and creating a positive impression for...

  • Customer Service Associate

    6 months ago

    Chelmsford, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Client Service Representative

    2 months ago

    Chelmsford, Canada Chelmsford Animal Hospital Full time

    **VETERINARY HOSPITAL CLIENT SERVICE POSITION AVAILABLE** The Chelmsford Animal Hospital is a progressive companion animal veterinary hospital that provides preventative health care, dental, surgical and medical services. We are currently seeking a full time _**Client Service Representative **_to service our client base. The Chelmsford Animal Hospital...

  • Sales Account Representative

    6 days ago

    Chelmsford, Canada S2 Metal Fabricators Ltd. Full time

    _**Overview**_ Reporting to the General Manager the **Sales Account Representative **is responsible for providing assistance to all areas of the shop. This includes shipping/receiving, product delivery and pick up, material handling, working with machinery and power tools, preventative maintenance, and general clean-up. - **Responsibilities & Duties**_ -...

  • Customer Experience Associate

    1 month ago

    Chelmsford, New Brunswick, Canada Scotiabank Full time

    At Scotiabank, we're seeking a skilled Senior Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers, helping them achieve their financial goals.About the RoleAs a Senior Customer Experience Associate, you'll be the face of our...

  • Customer Experience Associate

    1 month ago

    Chelmsford, New Brunswick, Canada Scotiabank Full time

    At Scotiabank, we're seeking a skilled Senior Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers, helping them achieve their financial goals.About the RoleAs a Senior Customer Experience Associate, you'll be the face of our...

  • Rv Sales Representative

    5 months ago

    Chelmsford, Canada NICKEL BELT CAMPING Full time

    Engage and interact with customers to create a positive shopping experience - Encourage a positive team atmosphere that enables the department's sales team to meet or exceed sales goals and achieve consistently high levels of customer service - Collect customer testimonials - Always maintain professionalism, tact, diplomacy, and sensitivity to portray the...

  • Customer Experience Associate

    6 months ago

    Chelmsford, Canada Scotiabank Full time

    Requisition ID: 200733 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Senior Customer Experience Associate

    1 month ago

    Chelmsford, New Brunswick, Canada Scotiabank Full time

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Our Senior Customer Experience Associates are the face, character and heart of our branches. We put our customers first, and our priority is to help them achieve their financial goals.We are looking for an enthusiastic, driven individual who enjoys...

  • Customer Experience Lead

    6 months ago

    Chelmsford, Canada Scotiabank Full time

    Requisition ID: 179843 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Senior Customer Experience Associate

    2 months ago

    Chelmsford, Canada Scotiabank Full time

    Requisition ID: 207445 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Cashier - Chelmsford

    6 months ago

    Chelmsford, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Maintenance Service Assistant

    6 months ago

    Chelmsford, Canada Villa St. Gabriel Villa Full time

    **Maintenance Service Assistant** Full-Time Temporary **Shift Availability: 7:00am-3:00pm** **Maintenance Assistant **supports Villa St. Gabriel Villa operations by assisting the Environmental Services Manager with on-site repair and maintenance functions. They abide by strict safety and infection control protocols and ensures timely, efficient operations...

  • Maintenance Service Assistant

    6 months ago

    Chelmsford, Canada Villa St. Gabriel Villa Full time

    **Maintenance Service Assistant** Part-Time Temporary **Shift Availability: 7:00am-3:00pm** **Maintenance Assistant **supports Villa St. Gabriel Villa operations by assisting the Environmental Services Manager with on-site repair and maintenance functions. They abide by strict safety and infection control protocols and ensures timely, efficient operations...

  • Gas Bar Attendant

    6 months ago

    Chelmsford, Canada Growmark Full time

    GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS...

  • Personal Finance Advisor

    4 weeks ago

    Chelmsford, Canada Desjardins Full time

    As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role is to listen to members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their...

  • Postal Clerk

    3 months ago

    Chelmsford, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 183902 Business Function: Retail Primary City: Chelmsford Other Location(s): Province: Ontario Employment Type: On Call Employment Status: Temporary Language Requirement: Bilingual Imperative (-BB) Number of Vacancies 1 **Salary**: $22.68 We are currently seeking an enthusiastic Retail Counter Clerk who will work in a retail outlet and...