Ops Support Rep Shipment Resolution

1 month ago


Etobicoke, Canada Purolator Full time

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver - **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you.

**Description**:
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

**Responsibilities**:

- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Place resolved shipments in approved areas

**Experience**:

- 3 months experience in customer service

**POSTING DETAILS**
**Location**: 325 Humber College Blvd

Hours of Work: Monday-Friday: 1:00pm-9:00pm
**Working Conditions**: Warehouse Environment; Office Environment

Posting Number: 65796

**Reports to**: Manager Network Service- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

LI-ONSITE



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